Business ProfileforSears Imported Autos, Inc.

I brought my 2001 ******** CLK 430 in for diagnostic on 11/3/23 to identify a parasitic draw on my battery that caused the car to not start. On 11/15, their service technician expert, concluded that the source of the draw was from a passenger side seat control module. They said that there was a .06 milliamperes draw and disconnected the unit. They kept the vehicle for more than a week to test and see if it would start without being charged and claimed it did after sitting a day or 2. They recommended that I replace the unit which would have cost $1,900 for the part. I declined and picked up the vehicle on 11/23, 3 weeks later and paid them nearly $500. I had my vehicle for about a week and the vehicle would not start after sitting a few days. I called Sears Imports back and left a message for the service manager, **** about the problem but he never returned my call. Throughout the time they had the vehicle I instructed them to listen to persistent ticking sound in the dash which I believed was the source of the problem but they did not. I took the car to another repair shop a month later that determined the ticking sound was the source of the draw was from the climate control unit which was causing a 1.1 milliamperes draw that would not allow the vehicle to start more than a day. They were able to property diagnose and fix the problem. I then went back to Sears on 2/19/24 and ask to speak to ****. I made the point that they did not properly diagnose the problem but he was indignant and unwilling to admit that they were at fault. I expressed my dissatisfaction with their service and said I paid them $500 for basically nothing. He was unapologetic and offered no concession except $50 off any subsequent service. He said he would have tried to fix the problem if I would have brought it back but would not guarantee no additional charges for the work even within the the 30 day repair warranty. They lost my trust and will never go back nor refer anyone to them.