Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

KJ's Towing & Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle is not working so I contacted my warranty company who provided me this business information for towing services. I contacted the business and the dispatcher whose name sounded like ***** advised the overage for miles charge would be 51 dollars. Date was 1/7/25 - 1/8/25 The driver of the tow truck arrived after the appointment time which was 5:20 pm central time. The driver arrived at 6:30pm central. When the driver arrived he mentioned he had only been towing vehicles for 1 month and he had never towed a *** my husband had to show him where the piece to tow *** vehicles was in the trunk. The driver was forgetting to collect payment I can tell he had no experience. I asked him if he was forgetting to collect the payment he said I dont do that the dispatcher collects payment however the dispatcher said to pay the driver. I received a voicemail from the warranty company saying that my vehicle was being impounded because I didnt pay the 51 dollars so I called and the dispatcher lady said that the charge would now be 580 dollars and that I could not get my vehicle until 8am the next morning. Upon arriving to the lot to pay and get my vehicle the gentleman that assisted was very rude and advised he was recording and cameras everyone which was fine because I was doing nothing wrong, he was upset because I left a 1 star review on ****** and acted very disrespectful towards me and I started to talk back to him and finally I just gave in and said I was going to pay and they increased the price so I called the dispatcher and she was able to lower back to he original 580 price which I should have not paid from the beginning. The dispatcher was rude and mentioned this all happened because we didnt answer a phone call which I never received and upon questioning why there was no voicemail left she answered with that is not my job I dont need to leave a voicemail on the phone call she had also advised I can pay with a card and on the lot the man said cash only.

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/12/23 We payed about ***** dllars 2 vehicles 324 towing fee 200 Saturday and Sunday, days they weren't willing to allow us to get out cars 140 dollars for late fee or leaving without taking car They only accept cash and we didn't have any and they gave 15 min for appointment. Unfair and excesive charges. To gain more money. The buisness has not tried to resolve the problem 2008 ***** accord 2018 ***** crv

KJ's Towing & Recovery LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.