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Business Profile

Radiology

Rayus Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Rayus Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 54 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 11, 2024 I had some X-rays done at Rayus for some medical reasons, until now I still have no result. Ive called many times and twice I was able to speak with someone and was told that I have to wait for the radiologist to read the X-ray and no they cant give me a date. Those calls were made about two weeks after the test were taken back in November. I tried calling them again a few times this week, I had to hang up after having to hold for over an hour to speak to someone because no one is picking up the phone. My last call was yesterday, 12/16/2024 and again I couldnt get anyone on the phone. My ************** have also tried requesting the results and have gotten nowhere.This is bad business!

      Business Response

      Date: 12/20/2024

      At RAYUS Radiology, patient satisfaction is a top priority. We appreciate the opportunity to address this patients concerns and have contacted the patient directly to resolve their concerns. It is our understanding that the patient is satisfied with the outcome. 

    • Initial Complaint

      Date:11/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a ct scan performed on November 13Th. It usually takes just a few days to be read and put in the system. Im going on two weeks since my scan and nobody has answers for me and it hasnt been read yet. I was finally givien the number of the operation manager, and I have not heard back yet. I get multiple scans a year screening me to see if my cancer has metastasized and to monitor existing findings. Ive already had to cancel my Oncologist appointment because of the delay. Im getting no answers on why my scan hasnt been read or when it will be. If something was found on that scan right now its causing me a delay in treatment. I dont even know if my scan was somehow lost because nobody can give me answers or call me back. I cant even reschedule my appointment with the oncologist because at the center they say they have no idea when it will be read. The girl at the center in ******* on Gateway has put stat on it several times and even emailed corporate on my behalf. It diidnt get read and I was not contacted back by Corporate. The local operations manager will not return my call. This is my life and Rayus has no concern for their customers nor that they could be causing a delay in treatment.

      Business Response

      Date: 11/26/2024

      At RAYUS patient satisfaction is one of our top priorities and we appreciate the opportunity to respond to this concern as we strive for continuous improvement.This matter has been resolved to the patients satisfaction as of November 26th.

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wanted to express my outmost concern over Rayus Radiology's recently implemented policy of not allowing to schedule/perform breast ultrasound when it is ordered along with the screening mammogram. My GYN always orders both due to a medical concern which might obscure any malignancies on routine mammography. My GYN deems it necessary. While I do understand their reasoning that has more to do with the insurance reimbursements and financial side of their business rather concern over individual patients, it is absolutely irresponsible and negligent for them to disregard doctor's orders and therefore, possibly endanger patient's health and wellbeing. This is my health and I absolutely don't want to leave the decision of whether breast US will be needed or not to their radiologist who has never seen or examined me. This is an absolutely unacceptable practice that goes against quality of patient care. I hope you they reconsider their decision to avoid situations where their female patients may seek other options to obtain the services they need.

      Business Response

      Date: 08/28/2024

      At RAYUS Radiology we value patient satisfaction and the opportunity to address patient concerns. We have reached out to this patient directly and resolved this matter.

      Customer Answer

      Date: 08/28/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2022 I was a patient at rayus radiolgy in ***********. I was to receive an open mri. prior to attending this appointment I called three times and spoke to my insurance company asking if this was covered. they said it indeed was covered and there should only be a copay. nothing about my deductible needing to be met as this was a diagnostic mri for a herniated disc, which then lead to several other issues which are re-occuring today. when I arrived the office staff was less than cheerful I was given a room to change in and told to change to a gown. then to wait in the lobby: wait in the lobby with a gown on in front of other patients (no privacy?). Now I receive a summons, no prior statements or options to make payments on this bill. I emailed, called, left voicemails several times with staff for their billing department to call me. instead now they sue me for a 900 dollar payment. I am beyond upset. this is not how customers should be treated when they make every attempt to clarify questions about their bills. now I see this is listed on public notice where people can see that this is now a summons. this is a violation of hippa law.

      Business Response

      Date: 08/26/2024

      At RAYUS Radiology we value patient satisfaction and the opportunity to address patient concerns. Due to HIPAA privacy requirements, we have reached out to this person directly to discuss this matter.

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON MAY 29, 2024,I RECEIVED AN INVOICE DATED 10/24/2022, I SENT BACK THE STATEMENT, WRITING THAT I PAY MY SERVICE FROM RAYUS WHEN I ARRIVE, AND THIS HAS TO BE AN ERROR THAT RAYUS HAS TO ABSORB SINCE IT IS NOW JULY 15, 2024, MORE THAN TWO YEARS AFTER THE CLAIM. AND I DO NOT KEEP RECORDS THAT LONG.TODAY, I JUST RECEIVED THE SAME BILLING STATEMENT FOR THE SO CALLED UN PAID SERVICE, PLEASE ADVISE AND CORRECT ****** ERRONEOUS STATEMENTS.THANK YOU,*********************************, ACCOUNT ,*******************

      Business Response

      Date: 07/17/2024

      At RAYUS we value patient satisfaction and appreciate the opportunity to respond. We have reached out to this person directly and reached a resolution.

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When Rayus was Center for Diagnostic Imaging they were a company that provided value in the communities they served. Now as Rayus, that has completely changed. Now when you call to setup an appointment for ultrasound, mri etc you call a Call Center. The Call Center is inefficient, unprofessional, poorly run, poorly managed and cares very little for the customer. In my case, the Call ********************** collected prescription via a portal then promised to call doctor's ****** for additional information. That never happened. Nearly a week later, I called back only to learn that they forgot all about their promise and was routed to a supervisor who followed up and set up an appointment on the same day. Had to fast for 6 hours, and told to arrive at least 30min earlier than appointment. Following my Rayus arrival on Wednesday, July 10, 2024, and having to prepay for service, I had to wait another 90 minutes (Why make appointments?) until I complained and was told that Rayus had to call the physician. Of course by that time the physician had gone home. So Rayus a totally unprepared and disrespectful company then suggested I go home and come back another day after fasting again for approximately 8 hours. I said no, and they refunded my payment without any regard for the huge waste of time Rayus stands for. I, for one, will never return. Quality of care is poor. For change to happen I would suggest neither do you use Rayus for anything. Hopefully parent company American Medical Imaging will take a serious look at Rayus management and make some much needed changes.

      Business Response

      Date: 07/24/2024

      At RAYUS, we value patient satisfaction and appreciate the opportunity to respond.  We have reached out to this person directly. 

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 10, 2024 I had a scan done at Rayus Radiology. My portion of the bill was charged (and PAID via credit card) the same date the scan was completed. Since, I have received MULTIPLE mailed invoices asking for payment on a bill I already paid. I haven't been able to reach anyone regarding this issue by phone due to "High Call Volumes" or by using their email address ********************************************* I have sent the bills back to sender with BOLD lettering telling them to check their records as this invoice was paid in full. I do not get a return call, email etc. I do have record on this payment on my credit card statement. I don't know what else to do as I don't want/need this to be reflected in any "collections" agency inbox as they have already collected my $259.15 for services rendered. I can't imagine I'm the only one that has experienced this issue. I'm saddened at the fact that I know some people get a bill and simply pay it assuming the practice is right. I keep meticulous track of my spending and the fact that I can't reach anyone about this is absolutely absurd.

      Business Response

      Date: 07/23/2024

      At RAYUS we value patient satisfaction and appreciate the opportunity to respond. We have reached out to this person directly and reached a resolution.

    • Initial Complaint

      Date:07/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 20th a referral for an MRI was sent to this company. The same day a woman identifying herself as a nurse called me for information on an implant that I have. I asked why if she was a nurse she could not access this information in my medical records as this is a medical implant. She told me that she could not do that which makes me think she probably lied about her credentials but I gave her the information. On May 22nd I was called by another woman who stated that she needed the information again. I asked why and she stated the other information 'had been lost,' I asked what she meant by that and who had access to my medical information and instead of answering hung up the phone. I was then called on May 24th and told that they could schedule my MRI at which point I declined. I reached out to the business several times to ask what information was lost and who had access to it but no one responded. I made one last attempt to get a response but they called too late, I had already decided that I was going for file a complaint. All of the was very disappointing as I have multiple tests there and never had an issue before.

      Business Response

      Date: 07/09/2024

      Thank you for bringing this concern to the attention of ****************** Rayus. Rayus leadership was able to connect with you today 7/9/24 to better understand your concern and explain our workflow for clarity.  We appreciate the time you took speaking with us. We sincerely apologize for the experience you had and appreciate your willingness to share your feedback. Thank you.

      Customer Answer

      Date: 07/10/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late May of this year, my EENT specialist referred me to them for a small needle biopsy. Just before the close of business the day before an early morning appt. their employee contacted me, demanding medical info. I told her I did not have that and the specialist office had told me it was faxed days before. The person was very obnoxious mean and unprofessional to me, forcing me to call the specialist to get this so they could do the procedure. We agreed that since I had to drive so far for this appt. she would notify me if they were unable to proceed. I called the specialists office and had all of it resent. When I arrived from over an hours drive the next morning this same employee told me they would not do the biopsy, and would not give me any reason except to throw me out. Neither the employee or her supervising physician would tell me why they would not do the procedure. This further delayed the diagnosis of possible cancer. The result was no explanation, police involvement initiated by them with no justification at all: Police camera report available. *******************

      Business Response

      Date: 07/05/2024

      We have reached out to this person directly regarding this. In addition, our records indicate we have no outstanding bill for this person.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had MRI of spine on 6/15 at 10 amhere it is 6/26 at 4 pm and still no results! It is an MRIthese are done for diagnostic purposesit was not a routine screening procedure! I have them wanting payment and no issue with thatthey will get paid when I get results!

      Business Response

      Date: 07/01/2024

      Thank you, for bringing this concern to the attention of Froedtert Hosptial RAYUS Radiology. RAYUS leadership was able to connect with you on 6/27/24 to explain the delay and ensure your imaging would be reported on 6/27/24. We appreciate the time you took speaking with us. We sincerely apologize for the experience you had and appreciate your willingness to share your feedback. Thank you.

      Customer Answer

      Date: 07/02/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Rayus Radiology is NOT a BBB Accredited Business.

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