Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been tenants of the stepping stone group for 3 years. Most them were fine. Our issue came recently. The tenants in the unit below have raging parties until 4 am. We filed for a noise complaint and were told by our property manager that they just got engaged. He brushed our concerns aside. I reached out to then business manager and she ended up giving them a fine. ($250) this then sparked retaliation from the people below us. Theyd kick the glass door at us, park way to close to our cars on purpose. And take pictures of us from their window. We have since moved out early. And are being forced to pay rent the remainder of our lease. August 31 2024. They have created an hostile living environment where we feel unsafe in our own home. So much so that we moved out and have to pay rent to 2 buildings.

  Business Response

  Date: 06/14/2024

  Kayla - We have been responsive to your reports about this other unit, as soon as same-day or up to 48 hours later, as well as immediately communicating with (and fining upon 2nd documented occurrence) the other unit about the behavior after each occurrence.  As you know, that unit has also filed reports of noise complaints against you, which we would also quickly communicate to you as well.  As the multiple reports continued to come in from both parties, we continued to urge you both to do two things:  1. Call the police to report the noise violation. 2. Communicate with each other directly about the concerns and resolve this dispute and tension.

  I even went as far as to call all of the other neighbors in the building to ask if they have any concerns about noise from any unit in the building at late hours of the night.  Typically, when there is a noisy neighbor, most of the building (or the ones close enough in proximity) all call-out the same unit as the source.  In this case, no one had any concerns or issues with noise and sleeping.  As a Landlord in a dispute like this, unless you ***** personally testify in court with documentation in your neighbor's eviction case, nothing else can be done. We did everything in our legal power to enforce or give direction on what to do - to both parties.  We even offered to move you and your partner to another building, one block away in an exact replica of the size and finishes of where you were currently staying, if you didn't feel that things would change with this neighbor.  That would have allowed no rent overlap and a fresh start in a new building.