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Business Profile

Life Insurance

Union Fidelity Life Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Life Insurance.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father died in 2002 and I recently ran across paperwork that indicates that he had a life insurance policy with Union Fidelity. An online search revealed no company or contact information. The phone number on the paperwork connected me to someone trying to sell me a personal alarm system. I finally found a phone number online that connected me to a real person and she said their records did not go back past 2012. How can this be? I would like to get the details of my fathers policy and find out how to file a claim.

    Business Response

    Date: 09/17/2024

    We are working directly with the complainant to resolve here concern.

  • Initial Complaint

    Date:11/11/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a 20 year Union Fidelity Term policy for my wife that I would like to cancel. This has been a long time direct debit from our account. The premium recently rose and we cannot afford this any longer. I have zero correspondence from the Life Insurance company or Administrator for 10 years. I don't know how to cancel with no website or phone number. The debit charge only states Insurance so not even certain if the policy has changed hands again. I need help on who to contact to terminate this very old policy. Thank you

    Business Response

    Date: 11/15/2023

    We will contact the customer directly to provide assistance.

    Customer Answer

    Date: 11/16/2023

     I am rejecting this response because the business did not indicate how they will reach out to me (e.g, email, phone, postal mail) nor the time frame.   The response was not helpful.   Did you find that generic response helpful?  Thank you


  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to contact the company but the number doesn't go to a person. I've tried all the options but it just stays on hold music and a person never comes ontot he phone. They do not have a website or portal to access nor an email to use. The only option is to call and talk with an agent.

    Customer Answer

    Date: 10/31/2023

     Better Business Bureau:

    I just wanted to stop the complaint. I was finally able to get ahold of an actual person with the company and all is okay. Ive attached a copy should you require. Thank you.

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad, ********************************** has in his Trust that he bought Life Insurance policy# ***-5417568 from this company. This company is claiming that he purchased Accident Insurance.

    Business Response

    Date: 02/15/2023

    We will correspond directly with the customer to address their concerns.

    Customer Answer

    Date: 02/16/2023

     I am rejecting this response because:

    I am waiting for a copy of the Original  document that my dad signed showing accident insurance defined on the document and not Life Insurance. 

    Business Response

    Date: 02/23/2023

    A response addressing the customer concerns was mailed on 2/23/2023.

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been paying on a life insurance policy since I was about 55 years old. $204 /year.In 2022, I did not get request for premium.Im 80 years old now.I tried to call them, but their phone service is disconnected and no further information. Did they go bankrupt or what? I want to know if my policy is still in effect, do I owe a premium? Can I get a copy of the policy Ive been paying on for years. They did send me a Privacy Notice this December so they have my correct address. Is this a scam company? I need help with this situation. Thank you, *********************

    Business Response

    Date: 01/03/2023

    We have received this inquiry and we will respond directly with the customer to resolve the concerns.

    Thank you.

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad passed away on August 27th, 2022. My dad always pointed out to me, his daughter, that he had a Life Insurance with a company but that the name of his insurance company was changed to Union Fidelity. My dad paid his yearly amounts until 94 years of age. My dad definitely believed his insurance was a "LIFE INSURANCE." But, Union Fidelity says otherwise, Accidental insurance. I've called several times and told a check will be issued to me, I have not received any such check. I've asked for my dad's original Life Insurance policy to be mailed to me for review with my Attorney, but no response received from Union Fidelity company on this matter to date. Please give me honest and correct answers and respond to me in good faith.

    Business Response

    Date: 10/14/2022

    We will correspond directly with the customer to resolve the concerns.

  • Initial Complaint

    Date:08/11/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have call and talk many times asking this insurance to send me my payment information for the month of August. I heave not as of today, August 11, 2022 received my insurance Payment for the month of August. I payed the July premium. I was told that the August payment would be mail to me and I am still waiting.

    Business Response

    Date: 08/15/2022

    We will correspond directly with the customer on the issue as described.

    Customer Answer

    Date: 08/15/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will revisit this complaint if I am not satisfied with business response and actions. It depends on how they respond and deliver/send my monthly **** statements every month. If satisfactory, then I will consider case resolved.

Union Fidelity Life Insurance Company is NOT a BBB Accredited Business.

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