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Business Profile

Lawyers

Messerli & Kramer

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Messerli & Kramer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Messerli & Kramer has 3 locations, listed below.

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    Customer Complaints Summary

    • 53 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my wages garnished against my will after disputing the amount that was owed to this creditor. They were unwilling to work with me at all and wouldn't take any amount as settlement. I then received a letter from them stating that there was a Satisfaction of Judgement and I also received a notice stating that the garnishments had been satisfied and would stop. Now I have received a letter from this debtor stating that I still have an outstanding balance of $21.10 and it will accrue interest if not paid. I am not willing to pay any more money to these crooks and I am done being harassed by these bullies. I won't pay that amount now or in the future and I don't want to be contacted ever again by this company. I am not the only one that they have robbed and bullied by the looks of things and what I have read. They need to be stopped. My court number for this is 25SC47 in *********.

      Business Response

      Date: 10/15/2025

      RE:     **************** v. ******** ******
      Our File No.: 24-227653
                  BBB Case No.: ********

      Ms. ******* concerns are regarding the balance of her account. ********************** & Kramer is a law firm that represents *****************the judgment creditor in a civil action against Ms. ******* As such, Ms. ****** is neither a customer nor a client of ours.

      On August 26, 2025, our office received a lawful garnishment payment from Ms. ******* employer, which resulted in the outstanding balance of Ms. ******* judgment being reduced to $21.10. As the remaining balance was marginal, our office mailed Ms. ******* employer a garnishment release on September 02, 2025, and filed a Satisfaction of Judgment with the Court on September 09, 2025.

      On September 10, 2025, prior to receiving an Order from the court satisfying the judgment against Ms. ******* **************** mailed ********* a letter depicting the outstanding balance of $21.10. We can confirm that this account has been deemed satisfied by the Court and Ms. ******* file has been closed within our office, despite the outstanding balance of $21.10.

      If Ms. ****** has any further concerns, she may contact our office by phone at ***************

      Messerli & Kramer considers consumer complaints a serious matter, and fully respects consumers rights. Thank you for your attention to this matter. 

    • Initial Complaint

      Date:10/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people claim to be a collections agency. Yet when I called them to pay them in full, they told me that they can't process electronic payments. But they have no truoble taking money out of my bank account when I'm not wanting to pay them. It seems to me they just want to delay me paying them so that they can charge me more.

      Business Response

      Date: 10/15/2025

      RE: Citibank N.A. v. ***** *******
      Our File No.: 25-124928
                  BBB Case No.: ********

      Mr. ******** concerns are regarding voluntary payments.Messerli & Kramer is a law firm that represents ******** N.A., the judgment creditor in a civil action against Mr. ******** As such, Mr. ******* is neither a customer nor a client of ours.

      On September 03, 2025, a garnishment summons was served upon ********************** institution, ************************ On October *******, Mr. ******* called our office to discuss resolving the outstanding balance of the judgment entered against him. When Mr. ******* indicated that his payment would originate from a ***** account, he was advised that our office is unable to process payments originating from online financial institutions. It is untrue that our office is unable or unwilling to process electric payments from non-online banks.

      On October 07, 2025, Mr. ******* again called our office to discuss resolving the balance of his account. During this call, Mr. ******* authorized a payment through ************************ Later that day, on October 07, 2025, our office received a payment that satisfied Mr. ******** judgment balance. After this payment has fully processed, Mr. ******* will receive a satisfaction of judgment and his file will be closed within our office.

      If Mr. ******* experiences any additional difficulties regarding his account or payment, he may contact our office by phone at ***************

      Messerli & Kramer considers consumer complaints a serious matter, and fully respects consumers rights. Thank you for your attention to this matter. 

    • Initial Complaint

      Date:08/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please issue a refund to ******* ****** at ********************************** for the amount of the check ****** for $17.14 which has expired. I have sent a letter 2 months ago with the check and this request. Regards,******* ****** ************

      Business Response

      Date: 09/12/2025

      RE:     **************** v. ******* ******
      Our File No.: 23-110282
      Court File No.: 23SC10207
      BBB Case No.: 23809946

      Mr. Wagners concerns are regarding an expired refund check.Messerli & Kramer is a law firm that represents ***************** the plaintiff in a civil action against Mr. ******* As such, Mr. ****** is neither a customer nor a client of ours.

      On February 09, 2025, Mr. ****** was mailed a refund check in the amount of $17.14. Though Mr. ****** received the check, he failed to cash the check prior to its expiration. A new check in the amount of $17.14 will be mailed to Mr. ******* We ask that Mr. ******* upon receipt, promptly deposit said check to prevent any future issues.

      Messerli & Kramer considers consumer complaints a serious matter, and fully respects consumers rights. Thank you for your attention to this matter.  

    • Initial Complaint

      Date:03/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/8/2025 they froze my bank account and garnished it for 3000 dollars for a debt that isn't even mine. Not in my name. Not my debt. I had nothing to do with is.

      Business Response

      Date: 03/24/2025

      Ms. ****** concerns are regarding garnishment. Messerli & Kramer is a law firm that represents plaintiffs in civil actions related to defaulted consumer credit accounts.

      We are unable to locate any files regarding an individual by the name of ****** ****** that include any recent garnishment activity. If ********* believes her bank account was garnished by our office in error, she may provide our office with copies of any garnishment documents that she has received and our office will investigate.

      Messerli & Kramer considers consumer complaints a serious matter, and fully respects consumers rights. Thank you for your attention to this matter.  

    • Initial Complaint

      Date:01/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Masareli Kramer **************** regarding their improper garnishment practices and their failure to release funds after I filed an exemption. On [date], $5,689 was garnished from my bank account without the legally required forms and notifications being provided, which prevented me from filing for exemptions before the garnishment occurred.Under Minnesota law, Minn. Stat. *******, creditors must serve proper notice and necessary forms to allow individuals to claim exemptions. In my case, I was denied this opportunity, leading to the wrongful garnishment of funds that are legally exempt, including:1. Earnings from government benefits such as energy assistance and Medical Assistance, which are explicitly protected under Minnesota law.2. Funds from a check for $6,129 meant for damage repairs to my primary residence, which is also exempt from garnishment.Despite promptly filing for an exemption with Masareli Kramer **************** after the garnishment, they have yet to release the funds back into my account. This ongoing delay has caused significant financial hardship, as the funds are urgently needed for essential home repairs. The company's continued withholding of these funds, despite my filing for an exemption, has further exacerbated the distress and inconvenience caused by their initial failure to follow proper procedures.This is ridiculous, inappropriate , and unprofessional.

      Business Response

      Date: 01/20/2025

      Mr. ******* concerns are regarding garnishment. Messerli & Kramer is a law firm that represents ***********, N.A., the plaintiff in a civil action against Mr. ******* As such, Mr. ****** is neither a customer nor a client of ours.

      Mr. ****** was served with a lawsuit on August 12, 2021, and failed to respond. Accordingly, judgment was entered against Mr. ****** by the Hennepin County District Court on September 16, 2021, in the amount of $8,126.57. Again, Mr. ****** failed to comply with the Courts Order.Thereafter, the Courts Order was enforced in accordance with Minnesota Statutes Sections ****** and *******

      Mr. ****** has asserted an exemption claim and pursuant to Minnesota Law, our office has requested that the Hennepin County District Court address Mr. ******* claim that the attached funds are from exempt sources. See Minn. Stat. ******** A hearing has been scheduled to take place on January 21, 2025, at 11:00AM.

      This matter is currently under the courts jurisdiction.

      Messerli & Kramer considers consumer complaints a serious matter, and fully respects consumers rights. Thank you for your attention to this matter.  

    Messerli & Kramer is NOT a BBB Accredited Business.

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