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Business Profile

Lawyers

Messerli and Kramer

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Messerli and Kramer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Messerli and Kramer has 3 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/8/2025 they froze my bank account and garnished it for 3000 dollars for a debt that isn't even mine. Not in my name. Not my debt. I had nothing to do with is.

      Business Response

      Date: 03/24/2025

      Ms. ****** concerns are regarding garnishment. Messerli & Kramer is a law firm that represents plaintiffs in civil actions related to defaulted consumer credit accounts.

      We are unable to locate any files regarding an individual by the name of ****** ****** that include any recent garnishment activity. If ********* believes her bank account was garnished by our office in error, she may provide our office with copies of any garnishment documents that she has received and our office will investigate.

      Messerli & Kramer considers consumer complaints a serious matter, and fully respects consumers rights. Thank you for your attention to this matter.  

    • Initial Complaint

      Date:01/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Masareli Kramer **************** regarding their improper garnishment practices and their failure to release funds after I filed an exemption. On [date], $5,689 was garnished from my bank account without the legally required forms and notifications being provided, which prevented me from filing for exemptions before the garnishment occurred.Under Minnesota law, Minn. Stat. *******, creditors must serve proper notice and necessary forms to allow individuals to claim exemptions. In my case, I was denied this opportunity, leading to the wrongful garnishment of funds that are legally exempt, including:1. Earnings from government benefits such as energy assistance and Medical Assistance, which are explicitly protected under Minnesota law.2. Funds from a check for $6,129 meant for damage repairs to my primary residence, which is also exempt from garnishment.Despite promptly filing for an exemption with Masareli Kramer **************** after the garnishment, they have yet to release the funds back into my account. This ongoing delay has caused significant financial hardship, as the funds are urgently needed for essential home repairs. The company's continued withholding of these funds, despite my filing for an exemption, has further exacerbated the distress and inconvenience caused by their initial failure to follow proper procedures.This is ridiculous, inappropriate , and unprofessional.

      Business Response

      Date: 01/20/2025

      Mr. ******* concerns are regarding garnishment. Messerli & Kramer is a law firm that represents ***********, N.A., the plaintiff in a civil action against Mr. ******* As such, Mr. ****** is neither a customer nor a client of ours.

      Mr. ****** was served with a lawsuit on August 12, 2021, and failed to respond. Accordingly, judgment was entered against Mr. ****** by the Hennepin County District Court on September 16, 2021, in the amount of $8,126.57. Again, Mr. ****** failed to comply with the Courts Order.Thereafter, the Courts Order was enforced in accordance with Minnesota Statutes Sections ****** and *******

      Mr. ****** has asserted an exemption claim and pursuant to Minnesota Law, our office has requested that the Hennepin County District Court address Mr. ******* claim that the attached funds are from exempt sources. See Minn. Stat. ******** A hearing has been scheduled to take place on January 21, 2025, at 11:00AM.

      This matter is currently under the courts jurisdiction.

      Messerli & Kramer considers consumer complaints a serious matter, and fully respects consumers rights. Thank you for your attention to this matter.  

    Messerli and Kramer is NOT a BBB Accredited Business.

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