Reviews

Review Details

• Review fromJodi

  Date: 03/22/2023

  1 star
  Do not tie your business to this company they won't give your customers the warm fuzzies but instead, they will cause them to think poorly of you. I requested a rewards card based on activities I completed. I received a card the past year but spent the money on the card and then disposed of the card. When I inquired about receiving the new card they said I wouldn't get one because they were adding the money to my already issued card which I had thrown away. When I told them I didn't have the card anymore--I mean, once you use it do you keep the empty card forever in anticipation of using it again at some point before you die -- they replied that was just too bad--they don't care. Worst CS experience ever-don't tie yourself to these people. Do I feel good about the company that is paying them to give me a stellar experience? No, the company paying them makes me question whether to continue doing business with them if they are willing to subject their customers to a company like B I Worldwide that clearly has no regard for them or their customers. I'd give them less than one star if I could

  B I Worldwide

  Date: 03/28/2023

  *** cares very much for our customers and their satisfaction with our programs. In your case, *** manages the merchandise products only on this program. We do not manage the re-loadable gift card, which is handled by another company. We have no direct connection to the Egift card company, and we cannot assist with any issues after order placement, as my team discussed with you on more than one occasion. Each time we directed you to the correct team and provided you with contact information. The Ecard product description on the catalog when you place the order, states that the card is reloadable and to not throw it away. A screenshot of this information was also emailed to you by the *** team. However, a replacement reloadable card is available to you with a small re-issuance fee that is outlined in the card Terms and Conditions that are accepted when the card is activated Please reach out to the Egift card team in regard to the replacement card. I also reviewed all communications that you had with ***, and not once did anyone indicate that "it was just too bad" or that they did not care. They did each time, express their sincere apologies that we are unable to assist with Egift card issues and that you need to speak to the support team at the numbers provided.I am very sorry that you have had such a poor experience with the reloadable Egift card, please contact the numbers we provided.

  Jodi

  Date: 03/28/2023

  I don't see your response published and if I'd written something that ugly I wouldn't have wanted anyone to see it either. You also didn't sign it with a name which given what you'd written was understandable--who'd want their name tied to something like that? Your team has most certainly not spoken to me more than once -- I spoke to one representative after sending a follow-up email to you that was never responded to. And yes, she did indeed tell me it was too bad about my situation but there was nothing she could do about it--and she helpfully sent along a screenshot explaining why I (and most likely others) are too stupid to understand the program. It is very difficult to understand the people on the phone from your vendor.(the card company) I did get the gist from two reps. that they couldn't help me because I was not in their records and I needed to go back to you--who most likely if you'd bothered to respond would have sent me back to them. Someone did find me but I'm not quite sure if she really understood what I was asking for. I should not have to call your vendor three times and then still be unsure if my concern was remedied. Meanwhile, my original concern stands, if you use up the money on a card a year earlier do you keep the empty card on the chance that you might use it again at some point before you die? I'm going with no. People have a lot of cards--you're not going to hang onto an empty one. Send a new card. Did you save a quarter by not sending one? How thrifty of you. Meanwhile, you've left a customer of your customer completely annoyed. I've withdrawn from your program and let them know why. According to their reps. I'm not alone.

  Jodi

  Date: 03/29/2023

  Ooops...their comment is published--yesterday I guess the BBB sent it only to me. Glad it's there today. Meanwhile, I just got off the phone with CS from the company sponsoring the promotion. She was not surprised at all by my issue-she hears about it from their members often. According to her, they've been dealing with this for a couple of years. 1. Points that were supposed to be reloaded on rewards cards never were. 2. The charge for a second card also drives her crazy--when I asked what she would do with a used card she said "throw it away." That's common sense--to anyone but Bi-Worldwide. I seem to be the only person that reached out to the BBB but I'm far from the only one that this has affected. The worst part of this is Bi-Worldwide takes no responsibility for the fail of its process.

  Jodi

  Date: 03/29/2023

  Ooops...their comment is published--yesterday I guess the BBB sent it only to me. Glad it's there today. Meanwhile, I just got off the phone with CS from the company sponsoring the promotion. She was not surprised at all by my issue-she hears about it from their members often. According to her, they've been dealing with this for a couple of years. 1. Points that were supposed to be reloaded on rewards cards never were. 2. The charge for a second card also drives her crazy--when I asked what she would do with a used card she said "throw it away." That's common sense--to anyone but Bi-Worldwide. I seem to be the only person that reached out to the BBB but I'm far from the only one that this has affected. The worst part of this is Bi-Worldwide takes no responsibility for the fail of its process.

• Review fromDom R.

  Date: 09/07/2022

  1 star
  I received an email stating i won a prize from epix and to pick a prize i would like. I chose a cooler* after more than a month i never received the cooler. I then reached out to Bi worldwide and received an email from ******* on 8/3/2022 stating "We kindly ask that you please respond to this email confirming if you would like a replacement 16 Can Soft-Sided Cooler sent or a refund of ***** points". On 8/3 i responded back to ******* stating I would take the ***** point refund. On 8/4 I received an email from ****** that "We have processed a credit to your account. Kindly allow 1-2 business days for the credit to be processed." On 8/8 i still had not received the refund i was told so i emailed them back and was told on 8/9 by **** that "We have reached out to the proper channel to assist. Please allow 1 - 2 business days for an update." On **** i still heard nothing back and reached out again. On 8/12 ************** stated "I am so sorry for the delay. I have escalated this with my team and requested an update ASAP. ******** have a ending signature that states " CUSTOMER SERVICE REP * reward support team".. including **************** 8/17 I still hear nothing back and reach out. 8/18 ************** responds and tells me "I apologize* but points are not an option in this program. I apologize you received the email that you would receive points* but that was sent in error as this program is not a points-based program. Rather than points* you are able to choose an alternate item." I responded back on 8/18 stating that's not what i was told and had the previous emails to show. 8/19 ************** states "I am sorry for the mix up. I do see the email chains and I understand it said a refund of points..."8/24 i asked to have this escalated and on 8/25 ************** changed her signature on her emails to " *************************** Supervisor.9/2" i asked her to escalate this above her. 9/7 she told me no "This is not going to be escalated any further" This has been over a month of horrible interactions.

  B I Worldwide

  Date: 09/13/2022

  I sincerely apologize for the errors made by our team that have resulted in frustration for the program participant. The selected prize (cooler) was unfortunately sold out by our direct ship supplier. The customer service agents should have followed procedure and offered the program participant the opportunity to select another item from the reward/prize group as points are not an option in this program. The point offer error was caught by the supervisor (******) who advised that points were not an option and offered the participant assistance to make another prize selection, which was refused. At this time, we have sourced and shipped the original cooler as ordered. The agents in question have been coached to avoid this error and the frustrations caused in the future.