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Business Profile

Computers Hardware, Software & Services

Free Geek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computers Hardware, Software & Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a refurbished computer from Free Geek on October 25th. It was a 2014 ***** iMac. When I took it home and set it up, the computer would barely run because the hard drive was so slow. Fortunately, Free Geek has a 30-day warranty where they will either repair the product if they can, or give you a gift certificate. I contacted the business by email and received no response. So I brought the computer back November 1st, they accepted it, and I heard nothing for several days. I finally called Free Geek and they said the computer is an older computer and that while yes, the hard drive is slow, this is within their expectations. They refused to refund me. I paid in cash so I have no other recourse. This computer is unusably slow without further modification. I was essentially sold a bill of goods.

    Business Response

    Date: 11/21/2025

    Hello, Mr. ******* purchased a computer on October 25th. Computers purchased from our non-profit are provided a 30 day limited Warranty. Our warranty is posted on our website and on the bottom of our receipts. The Warranty can be found at ********************************************************** The 2014 ***** iMac is considered a retro system. *****/Mac products from 2015 and newer are considered modern computers. We did not receive any email correspondence from Mr. ******** As part of the warranty program we did take the computer back to have our tech's troubleshoot the issue that Mr. ******* had. We let customers know that it will take up to ********************************************** addition, we are closed on Monday's and Tuesday's. So it could be likely that if Mr. ******* brought in the computer on a weekend we would not have gotten back to him until the next week. We did respond to Mr. ******* that the computer was operational and that this was to be expected for an older operating system running newer software. We do not do operating system upgrades on warranty items. From our perspective the computer is functioning within the range of expectations for a computer that is over 10 years old. We are a small non-profit electronics recycler with a mission to refurbish computer systems for sale at low prices to the public. We provide build sheets for each computer, outlining the age of the computer, the operating system installed, the amount of memory and ram. We do so in order to be transparent to the public about the type of system they are purchasing and the limits of the system given the age. We have made a good faith effort with Mr. ******* and we are dismayed that he is not satisfied with his purchase. 

    Customer Answer

    Date: 11/24/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Free Geek is NOT a BBB Accredited Business.

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