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Business Profile

Computer Hardware

Epicor Software Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Epicor double charged us the annual maintenance fee of $26,523.01 on 6/21/2024. Epicor changed their billing software which resulting in us getting billed with a new invoice number and line new line items. We paid it on 8/13/2024. We realized the mistake on 3/14/2025 and notified Epicor via their ticket system EpicCare our ticket number is RITM0938872. The did not respond for over a month. Then the issued a credit and asked for ACH information to return the money. We provided it on 4/24/2025. It is now 6/6/2025. We have reached out to them multiple times and finally were told that it takes 30 days to set up an ACH. This does not make any sense. I would like the refund and I would interest at the prime rate for the time they held the money. The interest on $26,523.01 at the **** Prime Rate (8.5%) from August 13, 2024, to June 6, 2025 (297 days), is approximately $1,834.45.

Epicor Software Corporation is NOT a BBB Accredited Business.

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