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Business Profile

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Deluxe for Business

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Deluxe for Business's headquarters and its corporate-owned locations. To view all corporate locations, see

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Deluxe for Business has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for my order since placing it on 7/14. I have had to reorder 3 times because my checks are lost. My bank account better not get hacked because if it does it is because of Deluxe. I was supposed to receive my "third" reorder today via **** 8/14, and when *** came and went without delivering my checks I called again and was told it had not been shipped yet. I am delinquent now on paying bills and distributing disbursements and I want my order delivered AND refunded

      Business Response

      Date: 08/20/2025

      Thank you for contacting Deluxe Corporation.  We apologize for the service provided and the inconvenience.   Our records indicate that the third order arrived on August 15, 2025.  A credit for the first order was issued on August 11 for delivery and on August 18 for the order.  A credit was issued today for the second order.   The third order was at no charge.  Again we apologize for the delays with your order.  Please contact us at ************ for any additional information.   Credits take up to ******************************* your account. 

      Customer Answer

      Date: 08/21/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/28/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pad of checks on deluxe website on March 11. I was charged $12 for the checks (correct) , but a fee of $80.50 was added on.After 4 calls to Delux and 4 calls to my bank (Arvest), Delux refused to take action.They continued to tell me that it was the bank's fault.

      Business Response

      Date: 03/31/2025

      Thank you for contact Deluxe Corporation.    The refund you are referring to has posted to your account, we confirmed this with ***** at your bank branch.   Please contact ***** at the bank for any additional questions.   

    • Initial Complaint

      Date:03/27/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My website has been intermittently down (unavailable) for 4 of the last 6 weeks.Im losing lucrative contracts due to a lack of follow through by deluxe Aplus.

      Business Response

      Date: 04/17/2023

      Thank you for contacting Deluxe Corporation.   We understand you are corresponding with the Director of ************* and she has given you the details around the status of the account.  The team was able to restore your original files.  As a courtesy an offer of a 6-month hosting credit to the professional hosting plan was provided. 

    Deluxe for Business is BBB Accredited.

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