Reviews
This profile includes reviews for Deluxe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 47 Customer Reviews
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Review fromCatrena B
Date: 01/24/2023
1 starThis review is to note issues with customer service regarding the promotions division. On Jan. 12th I ordered calendars on sale for a donation to local nursing home. Since that time, there were issues with the calendar out of stock and then I was asked to select another item -- twice more I had to select a different calendar style because the items were out of stock. Today (10 days later), I received an email that the most recent style was out of stock as well. Also, each time I asked whether there would be a change in price there was no direct answer. I informed the rep that a donor gave funds for these calendars, so we have to be accountable to let them know what's going on. Before submitting an order for processing, they have to inform if something is out of stock. This experience delayed the process and I had to find another vendor for calendars. Although I had read other BBB reviews before the first order, I did not take heed and went ahead to give Deluxe a try. Very disappointed in their lag in response time and not getting clear answers about price when asked. I hope to be refunded for the order in a shorter time than 10 days.
Deluxe Corporation
Date: 01/25/2023
We apologize for the inconvenience caused by supply issues and service. Our records indicate a credit was issued on January 24, 2023; funds are made available based on the card issuer. If you need any addition assistance, please contact us at ************.Review fromEx-Aplus User
Date: 12/20/2022
1 starI used Aplus.net by Deluxe Corporation. They have worse-than-useless customer service.
I contacted tech, billing, and customer support service to make sure I was cancelling an auto-renewal of my web hosting service.
Their support team wrote to me explicitly saying that "no credit card information has been saved" for my account, and as such there would be no renewal charge. This was apparently not correct, since they did charge my "unsaved" card for a renewal even after my in-writing confirmation to the contrary.
DO NOT!! DO NOT!! use this company.Deluxe Corporation
Date: 01/20/2023
We apologize for your experience. We would be happy to research however we are unable to find your account with the information provided. Please feel free to contact us at ************ and we would be happy to assist you.Ex-Aplus User
Date: 01/23/2023
Of course Aplus.net can not find my account, because I cancelled the service. It took nearly 2 months to complete the cancelling process and Aplus.net still charged me on my credit card for a yearly renewal after that. I disputed the charges. I do not want to contact or use Deluxe Corporation service.Review fromDanielle R
Date: 11/10/2022
1 starThey have a poorly communicated and very unusual policy of not allowing edits to the shipping address for orders after artwork is approved.Review fromSteve G
Date: 11/04/2022
1 starWeve been ordering bill books for decades. Our last order was for 250 books. We didnt realize until you read the bottom that the $250 is for pages not books! So we got 5 books for $250! Very deceiving & 100% markup. What happened to this company? I cant even get in touch with customer service.Deluxe Corporation
Date: 11/07/2022
Thank you for your feedback. Our records indicate in 2021 and 2019 the orders were for 80 books/4000 pages. For those orders there was a savings due to unit-based pricing for the large quantity orders. In addition, in 2019 the order had a promotion for 30% off. This most recent order is for just 5 books or a quantity of 250 pages and as a result the price per book is higher. We apologize for any confusion or inconvenience.Review fromBrandon J
Date: 10/24/2022
1 starAwful company no signs of professionalism here, seems as if they just hire anyone to work there!!! You can tell a lack of training from people speaking to you! WARNING!!! DO NOT USE THIS COMPANY!!!!!Review fromMarilyn R
Date: 10/17/2022
1 starI ordered a single set of checks for my Money Market Account. The last time I re-ordered checks for this account (several years ago) it was $5.00 - which was the exact amount that the bank told me the charge would be.Today I realized that Deluxe deducted $29.50 for one set of checks. When contacted, Deluxe said that they were in the right to charge $29.50 because it was not for a checking account. No one ever told me that the cost would be quadruple from what I was told it would be.I was baited into believing that the cost would be $5 then was charged $29.50. It is a bait and switch scheme that Deluxe is playing with their customers. The *** determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the *** Act.Deluxe Corporation
Date: 10/28/2022
Thank you for your feedback. Please contact your Financial Institution as pricing and account programs are set by your bank. If you have additional questions, please contact us at ************ with your account details so we may assist you.Review fromCorinne H
Date: 09/24/2022
1 starCompany charged premium price for 100 checks. They charged $18 for shipping. No checks in 10 days. Company says 3 weeks to get from **** to ************ **. They use no tracking numbers so financial data is free to steal. Company is a scam.Deluxe Corporation
Date: 10/04/2022
Thank you for contacting Deluxe Corporation. We apologize you have not received your order yet. Our estimate is that it should arrive on or around October 4, 2022. Many orders do ship standardly regular ***** however we do offer trackable ship methods. I apologize that you were not presented those options at the time of your order. If you need further assistance or a replacement order please contact us at ************ and a representative will be happy to assist you.
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