Complaints
This profile includes complaints for Deluxe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 50 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
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Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Primary Complaint: Deluxe Corporation dba DELUXE *************** has refused to release tax monies collected from our payrolls or give an account for said monies for the 2nd quarter in which we are entitled to a reconciliation. Secondary: Thus far they have refused to give us access in any form to the information we had in their data base. We entered into an agreement with Deluxe to provide payroll and HR services in Oct of 2021. Through many failed interactions the go live date was pushed to Jan 2022. We conducted our payroll through their service from Jan to April of 2022. After repeated errors were found within the system we decided to move our payroll else where. At the end of April, since we were on a month by month agreement, i informed Deluxe that we would not longer be using their service for our payroll. I further requested to keep our account active in order to have access to our information stored there and agreed to pay the maintenance fees to do so, calculated based on user and a set fee totaling about $300 monthly. After filing out some termination paperwork requested by Deluxe our account was closed. We were given access to our payroll information through an archival system. However, even after repeated requests, we were locked out of the HR system could not retrieve our information stored there. I also requested and continue to request that the payroll tax monies that were collected and were to be paid on our behalf be refunded to us. I further have requested that a reconciliation be provided of these tax monies for the partial quarter in which we were still using their services. To date there has been no response to any of these queries utilizing the email support given to me as a customer.
Business Response
Date: 10/28/2022
Thank you for your feedback and inquiry. We apologize for any inconvenience. Our records indicate the refund was sent out on October 26, 2022. If you need further assistance, please contact us at ************ or pay_ *************************************Customer Answer
Date: 11/01/2022
I am rejecting this response because:
I can confirm the refund was received, however, without a reconciliation I don't actually know what is being refunded. I checked the archive system and I do not see a new quarterly report. If the report has been added under a different name please advise on what that name is. also feel free to email me a copy of the report @ ***************************. Once received I will accept partial complaint fulfillment. There is still the matter of lost payroll/HR files that were held in DPP.
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