Business ProfileforErik's Bike Shop

I meant to file sooner, primary reason, problem was not diagnosed until much latter.5/27/2018 we purchased a specialize fuse bike, 850. For my son. *** bike would not stay in gear. We took it back within a year - without much consideration they said it was the chain. This made no sense. I was not happy wither there conclusion. I took the bike to my local bide shop in *********. ***y replaced it for 30 vs the 50 ****'s wanted. And as I suspected - the bike did not stay in gear. My son went to college. *** bike was put in storage until. Summer 2023 we went camping and took the bikes to door county *********. ***y have a good Trek bike shop, ********, I had them take a look. ***y found the problem quicky - cracked rear gear cassette. ***y didn't have the part and did not charge me for the inspection. After the camping trip I took the bike back to ****'s. I called first and explained. ****'s said bring it in. I drove to ****'s - 30 miles. *** tech didn't know about the cassette and put the bike the rack - took out a caliper, inspected the chain and said - "When is the last time you replaced the chain?" I was disgusted. I explained the Trek dealer found the cassette was cracked, the chain is fine. ****'s response - "It might have been a bad chain that cracked the cassette." I was not going to pay them to repair, *** only option they offered - I could pay to have the bike repaired. I left disgusted - and will never shop at an Erik's bike shop again. I'm also sending the to ****'s headquarters and specialized bike company.