Reviews

Review Details

• Review fromBryan J

  Date: 11/05/2024

  1 star
  Henrickson "accepts children" insofar as they're happy to take money from you or your insurance provider when you bring your children in. But when you actually bring them in, their General Manager ******* and Hygienist ********** act like you're inconveniencing them. I experienced this several times with my daughter, including times when the visit otherwise went smoothly.During our most recent visit, my daughter was unable to finish her routine cleaning. ********** was visibly impatient and frustrated with her, making her anxiety worse throughout our time there. She doesn't have pressing dental issues, so I determined the best choice was to try again another day. I think most parent/guardians would've done the same in my situation, and I assumed Henrickson would be reasonable about it.A couple months later, we get a bill from Henrickson for $96 because Crystal coded the appointment as an "office visit for observation" (rather than a routine cleaning) and our dental insurance provider denied the claim. To be clear, Henrickson did complete part of the cleaning. There was no legal or ethical reason not to code it as a routine cleaning.When I called Crystal about this today, I assumed it was an honest mistake. She was immediately defensive and said 'this is how we code it" and "we don't know what is gonna get covered." Mind you, my family's plan is through Delta Dental, the largest dental insurance provider in the country. Basic dental plans like this are fairly boiler plate in terms of what they cover. Without knowing the exact details of the coverage, ******* should know the way she coded it was less likely to be covered than a routine preventative visit. She refused to admit that she can or should know this. I don't know whether this was incompetence or stubbornness, but the result is the same.