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Business Profile

Moving Companies

Mayflower Transit Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had filed a complaint against this same company in late May, early June. The first complaint was how the company was misusing my debit card info and it almost resulted in getting my daughter's bank account closed because of the way they kept running the card constantly after being told the dates to run it for payment. This second complaiint is for harrassment, they are constantly asking me for the remaining balance of $755.69 and like I stated on the first complaint, I won't pay because of the way the debit card was handled. I am still sticking with the solution of they can consider my account paid in full with the money that I did pay them,over $2200. They knew from the start that I was on a fixed income and so was my daughter. They should have known that once you enter account numbers on a card and it comes back declined, you don't continue to do that multiple times. My bank literally thought it was someone hacking in to my card and daughter's account and was going to close it

    Business Response

    Date: 08/12/2024

    Hello ********************,

    While we appreciate this matter being brought to our attention, we are not the party to bring this matter to.  **** Moving & Storage is an operator for the Mayflower Company, U.S. DOT# ******, based out of ******, ***  All contracts, charges, and further communications were completed by Mayflower Transit.  **** Moving & Storage was merely a small part of your move, and we were happy to provide assistance with that move.  Should you need help in a future move, please reach out to us directly at **** Moving & Storage, *******************************************************************, ************.  Thank you again for bringing this matter to our attention.

    Customer Answer

    Date: 08/12/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Mayflower Transit Agency is NOT a BBB Accredited Business.

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