Customer ReviewsforA-Pro Pool & Spa

DO NOT USE THIS BUSINESS! Customer service is their last priority. One of the owners, Chad, is one of the most unprofessional person I have ever come into contact with. We purchased a pool heater from then and was told it would be installed in about a week and a half. We got pushed out due to the install day having it rain, which is understandable, but we were told that each day they "may" be out there but no confirmed date. We got pushed out a full week for the install. When the tech came, because we also ordered a filter from them a few days later, he realized it didn't make sense to install one without the other because we would have to get things repiped. I of course was disappointed, but explained multiple times to the tech that I understand it was not his fault. He said he would bring the feedback to the owners about asking additional questions and/or having customers send pictures as a part of their process so they didn't run into this problem. He apologized for the situation and again I told him I know it is not his fault, but I did share some frustrations with the other owner and they didn't seem to be concerned. I thanked the tech and told him if he needed anything else to please come knock on the door. Only minutes after, I was called by Chad and was remmed out by him. He told me I was rude to his tech and that I should contact the owners if I had concerns- which I did try to do earlier and it fell on deaf ears. I tried to explain to him what happened when the tech came out but he would not let me get any words in- he just kept interrupting me each time I tried to talk. He continued to speak forcefully and very unprofessionally to me and said he would appreciate if we found someone else to install our heater. But then minutes later he was saying how they'd be out here next week to install both. I told him that he does not seem to be interested in hearing anything I had to say and the conversation ended. I called my husband shaking and crying because of how he called and talked to me. My husband was understandably upset and called up to the store and talked with Chad. He was equally if not more rude to my husband and Chad ended up hanging up on him. My husband told him to refund everything. A little bit later, I got a call from the other owner asking for our card information to do our refund and I started crying again because of how upset I was. She tired to apologize, but I explained that she should be embarrassed that her husband (Chad) would talk to customers that way. I should have read reviews on their social media before contacting them because there are multiple reviews just like this one about how rude and unprofessional he is. Again, do NOT do business with this company.

The absolute worst service company I have ever dealt with. Do yourself a favor and look elsewhere if you want your pool maintained