Business ProfileforAvana Southview

I lived here for 2 years and encountered issue after issue. In the 2 years, the water was turned off roughly 22 times for "emergency repairs." The last time the water went out, they claimed that they had sent a notification--which they didn't. They towed my car after they didn't give me the proper parking sticker. I had to fight in order to get it taken off my next month's rent-which was nice, but I was still out the money. The only reason why I chose to renew was that I didn't feel comfortable moving during the pandemic. I had been told I'd receive a credit for renewing, which I never received. When I inquired about it, I received no response. They withheld a rental inquiry from a potential apartment I was moving to so I would run out of time and be forced to renew with them (that was a direct quote from a leasing agent I had spoken to about the situation). As a result I had to give my 60 day notice in advance in order to get the rental inquiry sent. Then, they refused to accept my 60 day notice after I gave it verbally to 2 different leasing agents, and in writing twice. I also received confirmation they had received it. I was charged an extra $230 as a fee for "failure to give a 60 day notice." They refused to refund the extra charge even though they admitted it was their mistake-I'll supposedly receive "what's left" after they use it for remaining utilities. I asked for a full refund in a week, outlining the concerns I had, and received no response. They didn't open the pool this season and it was open maybe 2 weeks last year. People leave their trash everywhere in the garage. We were also asked to not send maintenance requests because they're "busy and backed up." They also entered my apartment three times--once without any notification. All three instances violated the terms of MN statue 504B.211. They renovated the apartment above me for 4 months while I was working from home. When I called to ask when it would be finished, I was told to "deal with it." They have no respect for their tenants. I could not wait to move out.