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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Back in the fall of 2023, we purchased three items from cranky ape auctions. We paid and picked up the items within the allotted week. We then waited for our titles in the mail and have yet to receive them as of March 23, 2024. We have spoke too many people about the about the problem. We were finally put in touch with an individual at the corporate office of cranky ape, and has assured me the problem will be taken care of. Five weeks later, we have still not heard anything or seen the titles and the office staff refuses to have me talk with him. The first purchase was in September and cannot get any help with receiving . The cranky staff that answers the incoming calls are absolutely unhelpful.Business response
03/25/2024
As of this afternoon, **************** and I have spoken at length and are currently in negotiations for compensation. We've taken ownership of this issue and are making changes to our process and personnel in order to prevent this from happening again.Initial Complaint
09/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Cranky Ape is an on line auction house. I was bidding on an item, and, and wanted to ensure that I was the highest bidder, so I raised my maximum bid. However, when I did so, it also raised the current bid amount. That means that they are allowing me to bid against myself, only to raise the amount of money that they receive. This is un ethical, and I have NEVER had an auction house, either in person or online, raise the amount to let someone bid against themselves.Business response
09/15/2023
Good Afternoon,
I spoke with ****************** and we resolved the issue.
Customer response
09/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
1101 Spiral Blvd
Hastings, MN 55033-4071
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | 8:30 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
8 complaints closed in the last 12 months.