Business ProfileforAdam's Pest Control, Inc.

I have nothing good to say about this company. I've used them to get rid of ants for the last 5 years. Each year, they've had to come back 3+ times to "treat" the issue. This year, they were out for the 3rd "treatment" when they informed me that they would not be spraying the outside of my home, just spot treating inside. I requested a full inside and outside treatment because I am still seeing ants inside and outside of my home. The technician was rude when he spoke to me so I called the company. The lady on the phone said that the technician would be spraying the exterior of the home. She called 5 minutes later saying that he would not be spraying the exterior. I then asked her for a refund for the service since I'm still seeing the ants and she told me they don't do that. She then stated they would come back and "treat" the property as many times as needed for free. I informed her that it's not free because I've already paid for the service. She wasn't any help and referred me back to the technician. The manager was with the technician and did nothing to correct the lack of customer service and rude behavior. The manager did state that he would refund my fee and we can part ways with our contract. I'm fine with that as long as I get my money back.

Good Morning Sina. Thank you for your feedback regarding your recent interactions with ************** and manager and our ***************** I apologize for how this situation was handled. I've reached out to our Accounts Receivable manager, and she is in the process of refunding your recent payment. I will connect with our regional manager to address your interaction with the technician and manager along with my team member for customer service. If you want to discuss more or have any questions, please get in touch with me at ******************** or [email protected] again, ****, for letting us know, and I apologize.