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Business Profile

Electric Companies

Lake Country Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for Lake Country Power's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lake Country Power has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lake Country Power

      2810 Elida Dr Grand Rapids, MN 55744-9639

    • Lake Country Power

      4065 Highway 73 Kettle River, MN 55757-8797

    • Lake Country Power

      8535 Park Ridge Dr Mountain Iron, MN 55768-2059

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm disabled on SSI, limited income with health concerns.I need help paying bill. Reached out to lakes and pines for help, I was blessed with their help paying the bill. In their process of this payment ....numerous calls informing company AND confirm that lakes n pines were paying bill, they cut me off...disconnected. Now power company wants deposit fee of $450!! Stating they get the amount to charge...by double the amount of your average bill in past year. And disconnect fee AND reconnect fee....wow.I've been a customer for over 25 years and this is how their customers are treated! You know, if I had to go humble myself to get help to pay the bill....how do they seriously expect me to come up with that ridiculous amount??!!I get a fee, but really....that sure seems like gouging a bit there.It should of never been disconnected in first place...calls went on for 2 weeks.Makes me sick that our society has become....kick those already down and struggling....instead of being reasonable!! With so many options in our world, why are we forced to only have 1 electric company to go through????I would NEVER recommend their business practices!Generator, solar panels....we need more of you!!

      Business Response

      Date: 09/06/2022

      The last payment made by the member was *** 10th,2022. He called on 7/06 stating Energy Assistance was paying, we gave him until 7/19 to work with assistance to get a guarantee. He was still listed as incomplete.

      Based on the notes on this account, it looks like we watched this account waiting for something to change in eheat. On 7/20 we saw he was approved for funds and called the member to let him know and discuss the reconnect. We left a message. He called back later to reconnect. Energy Assistance made a promise to pay the full amount to get reconnected including the fees he mentioned. This was all over a month ago and he has not made a personal payment since. Also, Energy Assistance rescinded the promise to pay the crisis amount of $511 on 8/22, it was an error on their part. We did not reconnect the member because of this. The balance on his account is currently $653.25.

      This is not being advertised by us or the state, but he should be one of the members to also received the arrears paydown they are processing later this week and early next week. We do not know how much each member will receive.

    Lake Country Power is NOT a BBB Accredited Business.

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