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Business Profile

Property Management

Bigos Management, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Bigos Management, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bigos Management, Inc has 12 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did break my foot due to their door being inoperable. The property is littered in trash, glass and oil. As well as false advertisement and bait and switch tactics. I have more documentation as well. They also claimed my item would fit in storage and it did not- I had to pay 700 for off site storage. They banned my posts from the resident app for asking about when the hot tub that would be fixed- which by the way, was not operable when we toured and we were promised it would be fixed by move in 7 months ago.

      Business Response

      Date: 12/04/2024

      We are so sorry to hear about this negative experience. We have been in contact with **** *******  and all concerns have been addressed.   We regret that we have not met their expectations and we will use their response to improve services.

      We take all feedback seriously and are committed to giving excellent service.

      Customer Answer

      Date: 12/05/2024

       I am rejecting this response because:

      Every response that I have received back from anyone in management appears to be something copy and pasted out of something-much like this response here- and comes across as robotic and as if only done silence the complainant without actually hearing them or acting to fix it the issues at hand. As well as the fact that my initial complaint surrounded false advertisement/ bait and switch tactics for when I toured that were too good to be true- as many of the amenities promised are not well maintained or in some cases inoperable. Any attempt to report anything is met with insincerity as your concern gets passed on from person to person because no one on site wants to address it.


      Business Response

      Date: 12/10/2024

      Kellogg Square Management has been in communication with Mr/Ms ******* regarding their concerns on numerous occasions and on November 19th 2024, agreed to their request to mutually terminate their lease early without fee or penalty.  Mr/Ms ******* has not responded to our offer which they are still eligible to use.  We are hoping that they will communicate their intentions to us or let us know how else we may be of service; we remain open to hearing from and responding to any/all of our Residents.

      Customer Answer

      Date: 12/12/2024

       I am rejecting this response because: Though I appreciate coming to a mutual understanding in terms of the lease dissolution- This does not even begin to address anything I have mentioned and instead is another attempt at brushing concerns under the rug. I am stuck paying 1700 a month at the most ghetto "luxury" apartment that is horribly managed and not maintained. Because most of my income is now going towards rent, I am unable to afford other application fees/deposits/ move in costs in addition to getting caught up with everything I've fallen behind on as an outcome of my injury/ partner's hospitalization.  Rest assured; we are trying to get out of there as fast as possible- but we are still looking for a good fit as we are determined to avoid another situation like this one. It is very sad to see such a large and growing company like Bigos that is  -in theory- supposed to care about the tenants they are collecting money from, instead they just keep collecting and conducting business in the fastest and cheapest manner possible with no regards to quality or care. 


    Bigos Management, Inc is NOT a BBB Accredited Business.

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