Customer ReviewsforPentair Inc

I've bought 4 IC40 units from Pentair and the last one only lasted 11-months. Based on my expereince with their chlorinators, it's junk and I'll never buy from them again. A total waste of $4-5k. But to get warranty support yuou have to pay a dealer to to unplug and re-plug the unit. I'm done.

Over the years I have called Pentair's customer service a few times regarding various issues with Pentair pool equipment. Here's the way it works: you call and after some prompts, you will be speaking with a young female from ***************; she will collect some information; she will ask for your phone number so that she can call you back if the call is disrupted; you will ask her a technical question; she will place you on hold; she will read some things to you from materials that you already have read; you will explain that she is not answering the question; she will place you on hold again; the call will disconnect; she will not call you back as she said she would do; problem solved from Pentair's perspective.

We had our pool built in 2013 and we used all Pentair products for our equipment needs. Everything has been great, except for Pentair GloBrite LED lights. Fast forward 5 years and all GloBrite light cases cracked and water seeped into the lights. Pentair replaced the lights under warranty and assured that they solved the housing manufacturing issue the original lights had. Fast foward another 5-6 years and now I have the same exact manufacturing issue with the lights that were replaced. Reached out to Pentair customer service (case number *********** and was told that the lights are not covered under warranty because the warranty reverts back to the original installation date. Pentair should stand behind their products, even when replacing items under warranty, especially when there is such an obvious issue with the manufacturing of the GloBrite lights. I would like to believe that Pentair has resolved the manufacturing issue, but Im not willing to risk almost $5k (before installation), and then have the same busted GloBrite lights 5 years later.Do not purchase a LED light from Pentair because the housing will crack and start to rust. One would conclude that an LED light would last longer than 5 years.

Intellichlor salt generator. This is the second one I have had to replace in a year and a half. At over $1,000.00 each the product is junk. This will be the last Pentair product I buy. Seals leaked and shorted unit out. Going to make sure its out on the internet for people to see this burned up junk.

I had a Pentair chlorinator fail after 13 months. **** hrs. of use and my pool guy said it should last for ******* hours of use. This part cost me $1000. I contacted Pentair and they told me I was outside of warranty and that was that. **************************************************************************** $1000 for. the length of the warranty is a and the quality of their work is bad.

We hired a new swimming pool to be installed in the fall of 2020. The contractor used primarily pentair products to which most have been fine. Our problem is TWO PENTAIR GLOBRIGHT POOL ************* were 2 installed new. In year two, 1 light went out and was covered by warranty, In the 37 & 38 month (3 year and 1 & 2 months) BOTH Pentair lights burned out. One was the light they replaced 1 year prior. To date we have no working lights. When I called Pentair they said we were past our warranty. These lights cost approx. $375 each plus $150 each to install. It appears Pentair has/had a problem with leaking lights. These lights are advertised to last ***** years. Please help! Thank You,*************************** **********************************************************************

I purchased a pentair superflo vs pool pump and had it professionally installed. Within 3 years it stopped working. A pentair tech was sent out and replaced the drive and cover. It fixed the problem at the time and happened again. A tech was sent out again with the same part. My pump is only 5 years old and the problem has happened again. Pentair refuses to do anything further because I am out of warranty. The same problem 3 times within 5 years is a problem with the product