Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Hotels

Boarders Inn & Suites by Cobblestone Hotels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed in Room 201 on Thursday, February 23, 2023. The next day I seen a pending charge for an additional $100.00 beyond the $169.22 I paid for the hotel room. When I called *********** and Suites to question the charge I was told that a towel had been soiled and thats why I was receiving the charge. I requested evidence of this damage. *******, front desk receptionist working at 3:55pm on Friday, February 24, 2023, told me I was charged the $100.00 for one soiled white towel. I asked for evidence of the damage and ******* told myself and my husband that they (Borders Inn and Suites) had thrown away the towel and admitted that they did not have evidence or physical proof of damage. ******* then told me I could have been charged $250 and hung up on me. I have tried to resolve my concerns with *****************, General Manager, Boarders **************************** *********, ** ************ via email and phone. I emailed him on Friday, February 24, 2023 to express my concern and request $100 refund. On Saturday, February 25, 2023 *** responded via email and stated he would be in office Tuesday, February 28th, 2023. I responded to his email on Sunday February 26, 2023 and again requested a refunded. I waited until today, Tuesday, February 28, 2023 and called Borders Inn and Suites and left a message. I also sent an email to ***************** again today and request receipt of why I was being charged and again requested refund. All of my efforts to resolve the issue have gone unanswered. Without evidence I should not be charged for any damage. I havent received any responses. I am requesting a refund for $100.00 for this charge.

    Business Response

    Date: 03/22/2023

    This is in response to a complaint you received from *********************************. Towels soaked with pet urine were left in the room ******************** occupied and checked out of. Upon check-in all guest acknowledge and initial a $200 damage fee will be applied for any missing or damaged items. A damage fee of $100 was applied due to the towels being damaged with pet urine. A refund of $100 has been issued and processed. Please let me know if you have any questions or require additional information.

     

    Thank you

     

    *****************

    General Manager

    Boarders Inn & Suites

    *********, **

    ************

Boarders Inn & Suites by Cobblestone Hotels is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.