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Business Profile

Electronics and Technology

Wamatek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 phones on the 25 of June from this business while I was on my way to ******. Two of the phones worked very well but the IPhone 11 pro max didn't. I contacted via ******** messenger to let know about the situation on July 1 just to be in the 30 days policy since I was in ******. I returned back to the States and returned the phone today but they refused to exchange or refund my money.

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my800 dollars for something that they don't actually have or seemingly can't get. They ignore me they make excuses and lie. They need to render services or give me my 800 plus interest for holding it so long for something they appeantlly don't have. I think their online business should be shut down

  • Initial Complaint

    Date:05/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased cell phones from Wamatek for my business on 3/18/2023 in the amount of $4,333.35. The purchase was then charged from a third party Wamatek uses named Affirm. The order was taking longer than expected as you see on attachment, so I emailed them on 3/27/2023 to cancel the order if not received by 3/29/2023. On 3/28/2023 Wamatek sends me an email that the order was canceled. Days later, I check on the Affirm app and it shows that I still have an outstanding balance. On 4/4/2023 I reach out to Wamatek via phone and no response so I sent an email asking them to report to Affirm that the order was canceled and there is no balance due. I never received a response. I then reach out to Affirm via email 4/10/2023 explaining that I never received the product because the order was canceled. I sent them the email proof from Wamatek were it was canceled. Affirm then opens up a dispute. After a month and a half going back in forth and me sending them documentation regarding the cancelled order that never shipped Affirm ruled in favor of Wamatek stating that I am responsible for paying the balance. For what I asked?!? The order was cancelled by Wamatek therefore, there was no tracking available because it never shipped which means I never received the product. This is horrible business on both Wamatek and Affirm.

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had order this phone for $127.56 for an unlock phone and the phone is locked. It has ** to many cracks and starches. I brought the phone on 4/4/2023

  • Initial Complaint

    Date:03/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The reviews scare me I really hope I get my order in the 1 to 3 business days the website is talking about

  • Initial Complaint

    Date:01/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on the 19th of january i went to wamatek store on valley view road to inform them that the phone they had sold me less than 24 hours ago was not compatible with my simcard and so as a result, i had decided to return it for refund. a tall grey-haired guy with ************ accent came out,introduced himself as vivi the manager/supervisor. he told me they cannot refund me the money. when i insisted that it was barely 24 hours after purchasing the cellphone, the guy ordered me out of the store yelling profanity. he refused to give me back my money, refused to fully identify himself, refused to give the contact information of his superiors and instead kicked me out of the store

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jabuary 10th, 2023 I ordered a ******* Galaxy S21 Plus online for $143.65. The order number is *****. The money was promptly pulled from my zccount, however the order is still allegedly "processing." At approximately 3:46pm PST I received a note on my account either Wamatek stating my phone "will be shipped tomorrow" (which is today, January 11th, 2023. However, I have see no change in the status of my order, despite the company on its own initiative stating the phone is about to be shipped. This company has no mechanism by which the online store can be reached via phone, and has not responded to email. I need the phone I purchased as soon as possible and am wondering how a company can take money and essentially go silent with no update. I'd like the company to either provide accurate shipping information or a full refund for not providing/shipping the item I purchased. Thank you.

Wamatek is NOT a BBB Accredited Business.

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