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Business Profile

Stock Transfer Agents

EQ Shareowner Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Stock Transfer Agents.

Complaints

This profile includes complaints for EQ Shareowner Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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EQ Shareowner Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent EQ Shareowner Services direction to sell my stock in ****************** Common Stock.They received my transaction request on 2/9/2025 by certified mail.Their automated phone system said the transaction will complete in 5 business days.They have not deposited the funds from my sale into my bank account. I have called ************ and ************, and their representatives say it will take 1-5 business days, or 1-2 business days, depending who I talked to. I talked to "Aconsha" (spelling?) on 22/19/2025. I talked to "Aruna" (spelling?) on 02/21/2025. I was told I would be notified when the transaction was complete. I have not received funds and have not been notified.I'm hoping you can help get this company to send me the funds they owe me from the sale of my stock. The market value of the funds was $2032.82 on 01/16/2025.

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold a portion of my stock on January 7th with ** share owner for over $150,000 and they told me the check would be sent out next business day so January 8th. It would take ***** business days to get to me and that time came and went with no check. I have called customer service several times to resolve the issue and two of them told me to just wait a few more days so I did and I did but still nothing. All of the customer service representatives tell you different things and none of them can keep their story straight. The supervisors do not help at all because they give you different answers from the next one. I called February 11th to have the checked cancel and reissued and now its going to take anywhere from ***** business days to me receive it. I needed to receive MY money in a timely manner. This has now caused me and my family a great deal of stress because this was being used for a big purchase for us. At this time I am nervous and scared that I will not see my money and its already been taken out of my stock profile. It has caused me a great deal of stress because I started having panic attacks over a week ago because I dont know if I will see my money and Im at a loss on what to do. This is a lot of money. I really hope someone gets back with me on this! Thank you in advance.

    EQ Shareowner Services is NOT a BBB Accredited Business.

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