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Business Profile

Railroad

North Shore Scenic Railroad

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to book 4 tickets on The Great Pumpkin train excursion. I called to ask some general question prior to booking. During that called I was advised to book the dome car, as it included 2 drinks per passenger. When we boarded the train, we were told they stopped doing that this year, to call ******************************* was October 20th of 2023.********************* wouldnt return my phone calls, obviously he didnt care about our experience or misleading customers to shell out an additional $20 a ticket. We spent an additional $60 (4 tickets at $20 each). When booking they said that it was basically the same price as general seating, just included the drinks. We did not bring anything to drink and had to pay additional money for drinks, including water, on the train ride. When I finally got ahold of ****, he was unapologetic and refused to offer any kind of compensation for the misinformation, which lead us to spend an additional $60.We would not have chosen to purchase these tickets if we were told correct information. We would like our $60 refunded as we were mislead, lied to and the business did not honor their mistake.Thank you.

    Business Response

    Date: 12/01/2023

      We are refunding the money requested by ********************. A letter and check will be mailed tomorrow. (Friday 12/1) I'll copy you on the letter

    Customer Answer

    Date: 12/10/2023

     I am rejecting this response because:

    It has been 9 business days since they claimed to have mailed a check and I have not received anything from North Shore Scenic Railroad.

North Shore Scenic Railroad is NOT a BBB Accredited Business.

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