Customer ReviewsforDBS Residential Solutions

This company is absolutely a joke. Been working with them for 10 months trying to get a "dry basement solution " as they call it in there company name. Had people at my house 4 times and still have water coming up thru the floor. First guys out of ************ was the most sloppy and unprofessional group of guys I've saw. They ended up coming out twice once to do the job and again to fix there sloppy mess . Still no fix, water was coming up thru the concrete. Sent another KID out to seal the floors and he just smeared the sealer over dirt and debris after I told them they needed to clean up after the first crew of guys. It didn't work either still had water coming thru the floor. After multiple phone calls and complaints and being told it just needed time to dry I finally after a month got another crew from the ****** location out to look it over and they determined it was all done wrong and pulled it out and started over adding more cross drains. Well after about a month and still wet spots in the floor they asked how it was looking and we got no reply after telling them it still was wet. So I called back again telling them I want a refund and was told, they will check into it and get back to me the next Monday. We'll that was 3 weeks ago and still no answer. I took matters into my own hands and cleaned the floors 4 times then acid etched the whole floor washed it again 2 times then sealed it twice and epoxy coated it with basement epoxy. In total costing me ****** plus not counting my time ! This Is an absolutely pathetic company and I wouldn't recommend them to water proof a dog house let alone someones home. Worst 15k I've ever invested!!!

We at DBS Repair are extremely sorry about your experience and be assured this will be followed up on quickly. Thank you for giving feedback and we will use it to correct our mistakes as well as to train and improve our operations.

******, our *******, was really remarkable. We were installing piers under our foundation and had a challenge during install (be ause of our very old house) that required modifying our plan. He went above and beyond to keep us on schedule and within our budget, was a fantastic communicator, and worked exceptionally hard to overcome the timing and material setbacks due to an unforseen comdition. Our plan change could have been a really stressful situation and we came out of it feeling confident and comfortable because of ****** and ******!! They were so kind and conscientious. I can't recommend them enough.

*******, thank you for the 5-star review! We're thrilled that we were able to overcome the setbacks to successfully make your home more healthy, safe, and comfortable with our permanent home performance solutions, and that ****** and ****** gave you a WOW customer experience!

DBS was great to deal with! We had issues structurally with our garage floor, it sank into a huge bowl! ****** came out, did some measuring, answered a ton of questions that we had, and gave ** a fair estimate. It was a couple months before we pulled the trigger to have the work done, they honored the quote, and had all the work done in an afternoon! **** was running the crew, they had a couple of suggestions to get the floor sealed to keep the repair solid and avoid more erosion. They went above and beyond, the floor looks great, and is lazer level, they even sealed up another Crack i had in the block! Highly recommend. The crew did everything they promised, and now I can use my garage again with no worries about the ground below!

Hi ****, thank you for the 5-star review on your project! We are glad to hear ****** and **** delivered on our promise of WOW service and we could help provide you with peace of mind knowing your garage floor is safe now that it is level and sealed!

We had extensive work done by DBS Residential Solutions for both our foundation and to repair and push polyfoam under the cement pad in our home. We are very pleased with the end results and feel our home is very secure. The windows and patio door slide open and close with much ease now. We are grateful. Anne R****

Hi ****, thank your so much for the positive review! We are thrilled to hear about your positive experience with DBS and that we could help provide you with a healthy, safe, and comfortable home!

We hired a contractor to build a new porch for us and he hired DBS to place the new footings. In the process they drilled through our sewer pipe and we're now on the hook for about $14k in repair bills so we can have a working sewer system. They have refused to take any responsibility for their part in this and are blaming our contractor. The contractor we've engaged to repair the damage DBS did said this is par for the course for them and they never assume responsibility for anything. Lesson learned. Do not use this company.

Hello *****,Thank you for taking the time to leave your thoughts and feedback. We understand your concern, and apologize for the inconvenience this has caused you. We hope you understand our contract for work was with, and under the provided work direction of your contractor, and as discussed, that contractor (our customer) should be encouraged to reach out to us to discuss this matter further in your best interest.

Probably the most painful renovation experience I've ever had and I have a 107 year old house. Everything prior to the work actually starting went smoothly. Once the project started it was another story- poor communication from the project manager, subcontractors with shoddy work and no ability to problem solve (it took 7(!) attempts to get the bathroom floor acceptable). Every step of the way the project needed to be very closely monitored. I ultimately had to get my own electrician to finish the project (after 4 months of a project that should have taken 6 weeks). At one point I was so unhappy with the status of the project that the owners (Bonnie and Dave) actually showed up to see what the issues were. They verbally agreed that the project was below their standards but never followed up with any written communications nor offered any kind of recompense. And the project still took another 2 months to finish after the visit.

Hello ******, Our mission here at DBS is create lasting WOW relationships with our customers, and apologize that your experience with us was less than WOW. We appreciate you taking the time to leave us feedback as we know this will always help us get better. I will pass along this feedback to our owners and project managers for them to review and ask that they reach out to discuss with you further.

I recently hired DBS to do a basement project for me. The project involved involved installing interior drain tile, new sump pumps, new sump pump discharge, 2 egress windows, 2 small basement windows, rim joist insulation, and basement wall insulation. The whole project with DBS has been a horrible experience. Way less than the WOW experience I was promised to get from them. The designer came to my house on May 24th and bid the job. I had other contractors come up prior to DBS and bid the same job as well. DBS was the cheapest bid and even after reading the negative reviews about DBS on the internet I made the decision to go forward with them. I signed my bid on May 24th and paid 50% of the project cost as down payment. The timeline of the project was supposed to take 6 working days. They don’t work Saturday’s or Sunday’s so they scheduled 2 weeks for the job in case of rain or other issues. These 2 weeks were scheduled to be the last week in July and the first week in August. I was told by the designer (on May 24th) that about a month before the project start date the crew foremen would come up to take a closer look at the job to make sure they had all the necessary parts and supplies for the job. i was also told by the designer (on May 24th) that DBS would take care of all the required permits, utility locating, etc. The week after the 4th of July, July 6th I think it was, I called DBS to check and see when the foremen were going to come up to take a closer look at the job since it was now less than a month to the project start date. I was told by the person I spoke to that the crews decided it was a pretty cut and paste project and would not be coming up for the closer look. On Friday July 23rd I received a call from DBS saying the drain tile crew would be up on the morning of the 26th at 8AM and would have their part of the job completed in 2 days. On the morning of July 26th I received a call from the drain tile crew saying they wouldn't be there until about 10:30. They showed up at about 10:30 on the morning of July 26th and worked until about 4PM. This is pretty much how the work went for that week and the week after when they did show up, less than 6 hours of work per day. They ended up finishing up the interior drain tile project Friday August 6th, 8 days behind schedule. Tuesday August 3rd the crew showed up for the rim joist and basement wall insulation. Again this crew did not show up until about 10 AM and worked until 4PM. The drain tile crew was still in the basement working and the 2 crews were getting in each others way. They tried to work in separate areas of the basement but that didn't work out too well. The insulation crew finished up on Friday August 6th as well. Tuesday August 3rd the carpenters showed up to work ion the small window installation and also the egress window project. These guys also did not show up until about 10AM on the days they did show up and worked to about 4PM. They installed the 2 small windows this day. Wednesday August 4th I was at work and received a text from my wife at 1030AM saying DBS showed up with a mini excavator and was going to dig the holes for the egress windows. I asked her to check and see if there were any utilities marked yet and she said there was nothing marked and the guy was getting into the excavator to start digging. I work about 5 minutes from home and immediately left work to talk to the DBS crew. When I got there they had just started digging. I yelled at them to stop digging and shut the excavator off. I told them they absolutely cannot be digging without first getting the utilities located because my gas line is near where the egress windows need to go. The operator of the excavator said the utilities never got located and that they were on a tight schedule so were just going to dig carefully. I asked him if I was supposed to call and get the utilities located and he said "no, that is DBS's responsibility". I told him again he cannot dig without getting things located, even if he planned on digging carefully. The excavator operator called the utility company to come out and do the locating. The utility company told him that it could be up to 2 days before they were able to come out and locate. The excavator operator told me that waiting for the utility company is going to push the project back up to 2 days. He also told me he has dug tons of window holes in my area and pretty much knows how the gas line is ran. I told him I will deal with waiting the 2 days for the utilities to get located, because that is the safe and right thing to do. At this time, I had to go back to work. It looked to me as though the excavator operator and the other carpenter were packing up and going to head out for the day. About 5 minutes after I got back to work I received another text from my wife saying the guy from DBS was digging with the excavator again. I told her to immediately get our dog and our infant daughter out of the house and over to the neighbors yard and I will be right home. About 5 minutes after that (before I could leave work) I got another text from my wife saying DBS hit the gas line and they are now waiting for the gas company to get there to shut the gas off. The gas company came, shut the gas off, repaired the leak, and located the line for DBS. I was home by now and was very upset with the excavator operator for digging when I told him not to, he put the safety of my family at risk with his actions. As the gas guy was leaving he told the excavator operator the one hole for the window will need to be dug by hand because it is illegal to dig with an excavator within 5 feet of a buried gas line. DBS started digging by hand but as soon as the gas guy was out of sight the guy jumped back into the excavator and started digging. I yelled at the excavator operator and told him to listen to what the gas guy said. He told me the gas guy has to say those kinds of things when there is equipment around but didn't really mean it and he proceeded to use the excavator to dig. I was so upset and frustrated at this point I didn't know what else to say to the guy. They got the holes dug but ended up hitting my siding with the excavator bucket in a couple spots. The crew also left the 5 foot deep by 5 foot wide holes uncovered or unmarked for the night. Thursday August 5th the concrete cutters showed up to cut the holes in the basement wall so the windows could go in. We had got a lot of rain the night before and the cutters were only able to cut out one of the window holes due to the other hole being about half full of water. DBS and the concrete guys packed up at about 1PM on this day. So I had one open hole in my basement wall that was covered with 2 inch foam and the 5 foot deep by 5 foot wide uncovered open holes in my yard. I got a call from DBS on the morning of Friday August 6th saying they were not going to come up until Monday. I asked if somebody could at least come up and put a piece of plywood over the holes in my yard to keep people or animals from falling into them. I was told they would look into it and see what they could do. Nobody ever called me back or showed up to make the holes safe. Monday August 10th DBS showed up around 1030 AM and started framing in the 1 egress window where the hole was cut in the basement wall. Around noon the building inspector showed up and asked to see a permit, which DBS did not have. The building inspector shut the job down and said they could not resume work until a building permit was approved. The building inspector said that since the hole cut in the basement wall is 52" wide, it is considered by the code to be modifying the structure and a building permit is required. The inspector said DBS should have known a permit would be required for the work. Before the crew left for the day I asked if I could get a piece of plywood or something to cover the open holes in the ground to make them safe. The crew said they didn't have anything like that with them. I called DBS on Tuesday August 10 to ask about the permit situation. I spoke with Dan who said he would be my contact on this issue. Dan claimed DBS did not know a building permit would be required and did not have a time frame when a permit would be approved. He said it's in the inspectors hands now as to the time frame when the project will be completed. I again asked for something to cover the 5 foot holes in my yard and got the run around yet again. I spoke with the building inspector on Wednesday August 11th. He said that DBS is refusing to draw the plans to the proper code and a permit will not be approved until it is drawn to code. He said that once he gets a drawing that is up to code, he will approve the permit and they can resume work. Friday August 20th I called DBS to find out what was going on with my project since I had not heard from them since the 10th. Dan told me they are still going back and forth with the inspector trying to get the permit approved so they can come up and finish the project. Dan also told me at this time that the cost of the building permit was not included in the original bid and would be added onto the final cost of the project. I told I would absolutely not be paying for the permit cost because as the contractor that is their responsibility. I again reminded Dan I had 5 foot deep by 5 foot wide open holes in my yard that I would like covered with something to make them safe. Dan said he would look into it again. Friday August 20th I also called the local building inspector to see what was going on with my project. He said DBS just keeps sending him the same drawings that he will not approve because they are not designed to code. He keeps sending the drawings back to DBS telling them what needs to be changed on them and DBS still refuses to do it because they don't agree with the inspector. Saturday August 21st I let my dog outside at night to go potty. She is an older dog and cannot see well in the dark. She ended up falling into one of the open holes and sustained an injury to her front shoulder. We brought her to the vet on Monday August 23rd to get an x-ray and luckily there were no broken bones just some bruising. In the afternoon of August 23rd I called Dan to tell him what had happened with my dog and also told him that somebody needed to come up that day and cover up the open holes in the ground. This was getting ridiculous. All Dan said to me was ok. He didn't say he was sorry about what happened or anything else, just "ok". Nobody ever came up to make the open holes safe. On Friday September 3rd I called the local building inspector and asked him how it was going with DBS regarding the permit application. He said the permit is not fully approved but he gave DBS the go ahead to start working on the project again. I then called Dan on September 3rd and left a message asking him when they were going to come up to finish the project since the inspector gave them the ok to start working again. I did not hear back from Dan on this day. Tuesday September 7th I received a text from Dan saying that the inspector has given them the go ahead to start working on my project again but did not have a time frame of when they would be up. Monday September 13th I received a voicemail from Dan saying the crew would be at my house to work on my project on Wednesday September 15th. Wednesday September 15th DBS and the concrete cutters showed up to finish framing in the one window they had started a month earlier as well as cut the hole in the basement wall for the other window. During the cutting of the basement wall the concrete saw went too high and cut into my siding. Dan called me on Friday September 17th to ask me how things were going with the project now that it is just about wrapped up. I told him DBS needs to work on their customer service and communication skills if they are going to continue to stay in business, They also need to learn to be more professional and do more research on the jobs they bid on. Lastly, they need to be more safety conscious and at least pretend to care about their customers. I then told Dan about the issues I had with the project. #1 was that the brand of window they were installing was not the same as the brand I was quoted. They ended up installing a cheap Jeld-Wen window from Menards rather than a top of the line Walsh window. Dan said he would knock $110 off my final price to make up for this. I told Dan this didn't even come close to the price difference of the windows but he said it's the best he can do. #2 Issue was the damaged siding from the excavator bucket and from the concrete saw. I told him my siding is only a couple years old and this needs to be addressed. He told me to get an estimate from a contractor of what it would cost to replace the siding. #3 issue was the time it took to complete the project. I had my yard tore up for the whole month of August and had to postpone 2 family gatherings I had planned to host in my yard. Dan said the time it took the job to complete was not DBS's fault but rather the fault of the local inspector for taking so long in approving the permit application. #4 issue was the safety of the worksite as a whole. Digging without locating utilities, hitting the gas line, leaving open holes in my yard for over a month and doing nothing about them, and my dog being injured. I told Dan DBS is lucky that my infant daughter did not fall down into one of the open holes. The only reply Dan had to the safety issues I had was that the inspector shut down the job and they were unable to do any more work. Monday September 20th the carpenters came back to finish up some trim and caulk around the windows. They also installed my sump pump discharge line. Also on September 20th I had my siding contractor come out and give me an estimate on what it would cost to repair/ replace the damaged siding. My siding contractor told me my exact color of siding is no longer being made but there is one that is similar. It is not the exactly the same color so replacing the couple pieces of damaged siding would not match, the whole side would need to be replaced. He quoted me $2500. Later on in the afternoon after DBS finished up with the project Dan called me and asked me if I came up with a number for the siding. I told him my quote from the contractor was $2500 and gave him the reasons why. He said he will talk to management and get back to me. Thursday September 23rd I received an email from Dan stating DBS feels that $800 off the cost of the job is a "fair" price for the siding replacement. I replied back to Dan's email and said $800 does not even cover half of what the contractor quoted me to repair their mistakes and would like to be compensated a little better, not just for the siding replacement but also for all the hardship, stress, and safety issues DBS put me and my family through for the last month and a half. Dan replied back to me saying the managers decided $800 for the siding plus $220 for the windows is the best they can do, for a total of $1,020 off the cost of the job. He then gave me reasons why that is the best they could do. These reasons included paying the permit cost of $331 and spending many man hours drawing up the plans (both of which should have been included in the bid cost), and that the extended time frame it took to complete the project was the inspectors fault not theirs. Dan then sent me the instructions on how to make the final payment. I replied to Dan's email telling him that DBS did not pay for the man hours that went in to the design nor the cost of the permit. The money for these things came out of my down payment, because that is exactly the kinds of things down payments are for. I told Dan how disappointed I am with DBS and am not the least bit satisfied with the job. I explained to Dan that they are one of the worst contractors I have worked with in a long time and they will not be getting a good review from me to my family or friends. I told Dan I am only choosing to pay my final bill because I am sick and tired of dealing with DBS and just want to be done dealing with him, not because I approve of their work. I did not get a reply back from Dan. My total project cost was just about $32.000. They decided to be "fair" and lower the cost to just under $31,000. Anybody who is looking for a basement contractor for a similar project to mine please spend your $32,000 with another company rather than with DBS. You will not be satisfied with DBS.

Thanks for taking the time to leave your thoughts and feedback, ******. We are sorry that working with our company left you disappointed. We have shared this with our management team to work to improve these areas that were less than stellar. Part of our mission at DBS is to create lasting WOW relationships with our customers, and we apologize that we weren't able to deliver this to you. If you'd like to discuss anything additional about your project and concerns, please give our office a call directly at ************