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Complaint Details

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Initial Complaint
03/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with American Accounts AD., I do not have a contract with (insert the ******************** they did not provide me with the original contract as i requested
Business response
03/08/2024
We have never talked with Mariatu..we show no request for a itemized statement at anytime..We have order it ..she should have in the next week ...any questions please call..************...Thank you *****
Initial Complaint
02/20/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im not liable for the debt with Associated Anesthesiologist, I do not have a contract with the collection agency American Accounts & Advisers, they did not provide me with the original contract as requested.
Business response
02/20/2024
We don't show she ever requested a Itemized statement..Since this account is very old we will be deleting this account from her credit report...Takes about 30 days to complete..If she has any questions she can call me directly...************...*****....Thank you
Initial Complaint
11/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not liable with this debt with AMERICAN ACCOUNTS AD,I do not have a contract with AMERICAN ACCOUNTS AD..they did not provide me with the original contract requested
Business response
11/13/2023
on 1/14/2021 we sent ************* a Itemized statement of the charges..we will send another out to the address that ************* provided to BBB..if he has any questions,,he can call me direct..***** *************....Thank you
Initial Complaint
10/18/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Had a surgery on 04/20/2023. Was billed for anesthesia separately, first received calls from a "*******************" at ************ on 08/03/2023, claiming to have the debit, before the legal 160 days for the debt to go to a debt collector. 105 days after my surgery. I still had time to pay the original bill according to laws. I have told "*****" that he calls during my work hours and that I cannot talk then. He tried to demand full bill and to charge me extra for over the phone payment and demanded my account information. I told him to stop calling me repeatedly during work hours.
Business response
10/18/2023
We are not aware of a curtain law she quoted, we have cease calling her. If she has anymore question she can call me direct..*************...**********;
Customer response
10/23/2023
I am rejecting this response because:

This does not answer anything. They are unaware of the new law stating that there must be 160 days for the person to pay original bill.
Fair Debt Collection Practices Act(FDCPA): This prohibits third-party debt collectors from using threats, harassment, deception, and coercion or any other illegal or abusive tactics to get you to pay. In addition to the federal law, most states, ************************, ***********, and the ******************* have specific consumer protection laws, some which mirror the FDCPA.
Debt Collection Rule: Enacted in November 2021, this rule regulates the ways debt collectors can contact you and what information they can request. It also requires them to provide information about the debt and inform you of your rights as a consumer, including how to dispute the debt.
Fair Credit Reporting Act (FCRA):The FCRA limits the information consumer reporting agencies can collect. If you dispute information with a creditor, the item must appear on your credit report as disputed information.
It hasnt even been 3 months and ***** already tried telling me my wages will be garnished.

Business response
10/23/2023
We dispute her allegations,..If she has any more questions, she can call me direct...***** *************...Thank you
Initial Complaint
06/21/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This place keeps calling and harrassing me. I have repeatedly asked them to stop calling so then they started calling my mother's number on numerous occasions and have asked them to stop that as well. One guy called one day and immediately got rude and DEMANDED i identify myself by yelling over me and then said if i was going to have that kind of attitude he wasn't going to deal with me. I didn't know what this business was until i googled it. All i had known at the time was they are harrassing and rude. I will be filing a complaint with my Attorney General as well
Business response
06/21/2023
We show we have never talked to the consumer until yesterday...We have ceased the file from American Accounts & Advisers and will receive no further phone calls .any further question she can call me direct ************...**********;
Customer response
06/21/2023
I am rejecting this response because:
That is completely untrue. I really do not understand how this business can be so shady and continue to do business.
I dont know who the gentleman was who called me yesterday but he is the same one who called me before and didnt like MY attitude then proceeded to yell over me and then continued to call.

Business response
06/22/2023
I'm just reading the records on the file of what conversation took place....If she wants to discuss further she can call me direct....Thank you...*****
************
Customer response
06/22/2023
I am rejecting this response because:
This is no response. This has been harrassment and his records are wrong. I will br following up with my AG office
Initial Complaint
05/11/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My wife received a phone call about ** owing money for our son who had surgery. We have paid every bill that has been sent to **, and feel that this is a scam trying to steal money from people that won't look into the charges. When asked for an itemized bill, we were went a paper that didn't have any information about the original charge or even date the charge was made with the hospital. The hospital listed wasn't even the hospital that we went to for the surgery we are supposedly getting charged for.
Business response
05/12/2023
This is a valid claim, services for ******* on 12/16/2022, medical services provided Anesthesia , A itemized statement has now been sent to the Jorasz's...If they have any further question they can call me direct ************...or there representative ******************* ************....Thank you *****
Customer response
05/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
01/10/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We received a Debt Collection letter from this business. We have not received any bills that are not accounted for, nor do we have any accounts that are unpaid or not in good standing. Nobody has had any services in or around the time of the alleged claim. I called all of the appropriate facilities and none have reported us or have unpaid bills. This company subsequently called and were asking for DOB information and address verification in order to mail out the details of the supposed debt. I believe this is a scam to frighten people into paying debts that are not actually owed. I want them to stop contacting us about this bogus claim and cease and desist any credit reporting that is planned. If it has already been reported - I want it deleted immediately.
Business response
01/11/2023
This is not a scam-we have order the itemized statements for these accounts-They can call me direct so I can give them a phone number and file number so they can verify themselves that these are valid claims... ************....Thank you.. **********; Tell us why here...
Customer response
01/11/2023
I am rejecting this response because:
We never received any bills for the amounts listed, nor did we ever receive any letters demanding payment for these amounts. No warning letters from a health facility stating we were past due, nothing at all. I've tried calling this "business" and all they want is personal information without providing any details regarding the actual claim. I'm an accountant by trade, and this is not the normal process for collections.

Business response
01/12/2023
When he receives the itemized statements he can call the provider directly..Once again he has the opportunity to call me direct-so I can give the information he's requested...***** ************
Initial Complaint
07/11/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I do not know what this charge was for. If it was something of mine Insurance was supposed to pay this it should not be charged to me. I want this deleted from my credit.
Business response
07/12/2022
***** has made arrangements and we have agreed to delete from his credit bureau...Any further question ..***** ************
Customer response
07/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
06/24/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company has filed a fraudulent credit claim against me on Equifax. I have never been to the emergency room and I was not even in the country when the alleged charge had occurred. Either this company made a mistake or they are 'debt parking' in the hope of extorting money from me. Either way, I expect the company to deal with this false credit reporting ASAP.
Business response
06/24/2022
We are requesting the Itemized Statement from the Hospital for services 03/20/20...We will send to him shortly ...If he has any questions he can call me direct...************...*****...Thank youTell ** why here...
Customer response
06/24/2022
I am rejecting this response because:

I was not in the country on the date in question. I have never been to the emergency room.
Are you going to reimburse me for the time wasted dealing with your mistake?

Business response
06/27/2022
He Talked to **** and showed a valid point of the dispute...We are deleting the file from his credit bureau..does not take very long to be deleted -normally a day or two..any further question he can me direct Bryan ************
Customer response
06/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Everyone at the company was polite and helpful in resolving the issue.
Initial Complaint
05/18/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
American Accounts & Advisors keeps putting claims on my credit report that are fake and are repeating the same claims to make it look like its more than a couple! Ive never had unpaid hospital bills or unpaid bills and its ruining my life and credit score. Im a new mom looking for a house and I cant get rid of this fraudulent company. I want to file a police report against them and wherever they got the fake accounts.
Business response
05/18/2022
We have order a itemized statements for the services provided..once she received the statement she can contact us to resolved the situation...Any Question she can call me direct...**************...*****.....Thank you

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