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Customer Review Ratings
Average of 75 Customer Reviews
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Review fromCarlton S
Date: 07/15/2025
2 starsWarning to potential customers!! Completely dissatisfied with the Stauer jewelry products. Purchased many men's rings and the stones continue to fall out/become lost. Stauer offers only a 30-day return policy. After that expires we were offered a $50 credit towards another purchase. Being totally dissatisfied with our previous purchases through the years we declined the offer but am now out $149.00 for a ring that we will need to throw away! Very disappointed!! Do not do business with this company unless you like being taken advantge of. Sad business practice.
Stauer, LLC
Date: 07/16/2025
Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and disappointment youve experienced with your recent purchases from ************************* Stauer, we strive to provide our customers with high-quality products and exceptional service. We're truly sorry to hear that the men's rings you purchased did not meet your expectations.We understand your concern about our 30-day return policy, which is standard within our industry. While we initially offered a $50 merchandise credit as a goodwill gesture, we appreciate that this solution did not satisfy your concerns. Please email our customer service team at ****************************************** with your order number or customer number. We will review possible alternative solutions.Review fromByron M
Date: 04/13/2025
1 starI made an unsuspecting purchase only to be spammed by incessant emails forevermore by their aggressive marketing tactics. I tried multiple times to request removal, but this only emboldened their efforts. Ultimately, I put a filter on this sender to route all email to spam; exactly where it belongs!Stauer, LLC
Date: 04/16/2025
Were sorry to hear about your experience and appreciate you bringing it to our attention. Our intent is never to overwhelm, but to keep customers informed about our latest updates and offers.Weve reviewed your request and can confirm that your email has been removed from all promotional communications. You should no longer receive marketing emails from Stauer.Review fromTom J
Date: 04/11/2025
1 starThis company prays on the elderly and scams them out of their needed limited funds. While my mother was working to pay off medical bills they continued to call her and demand additional purchases. When my mom tried to explain that she was on limited funds and didn’t need more product the high pressure sales person said she had the perfect ring and would give her a great discount so that she could buy more product. She told my mom she had to purchase something because of her “Platinum Membership.” This company should be ashamed of themselves and epically the platinum account manager, Jeannie ***** who can be reached at extension ****Stauer, LLC
Date: 04/14/2025
We take all customer feedback very seriously and are committed to ethical business practices and customer satisfaction. We appreciate the opportunity to look into this matter further and will be reaching out to you via email to gather more details.Review fromThomas R
Date: 04/01/2025
1 starCompany sent item to wrong address twice and didn't even notify me that the item had been returned to them. Like many things in life ... too good to be true. Very disappointed. Hopefully others won't be taken in. I'm still waiting for my refund.Stauer, LLC
Date: 04/18/2025
Thank you for your patience. Wed like to inform you that your order was shipped via *** Mail Innovations, which begins with *** and is then handed off to **** for final delivery.Unfortunately, the package was not able to be delivered by ****, and we sincerely apologize for the inconvenience this has caused.A full refund has been issued to your original form of payment. Please allow a few business days for the transaction to reflect on your account.If you have any questions or need further assistance, feel free to reach outwe're here to help.Review fromBeth A
Date: 01/04/2025
1 starScammers. They take your money and never send the product. Calls to customer service are excuse after excuse. Then they stop answering the phone.Review fromJanice W
Date: 12/23/2024
1 starHorrible customer service and deceptive practices re billing. Would never purchase from them again. Sadly they have taken over Viva Terra which used to be a great comp.Review fromTracy T
Date: 12/23/2024
5 starsJewelry is nice and se3ms to be well made. Can't wait to get more.Review fromMichael/Anne C
Date: 08/10/2024
1 starMy husband bought me the most beautiful blue diamond pendant. After a few days, I cleaned it with a jewlers cloth. Every part of the pendant, except the center blue diamond. BTW, there were no cleaning instructions in the description or with the pendant. When I called Stauers the young man was really obnoxious and said that everyone knew to clean this pendant with toothpaste and toothbrush. I was still under warrenty so they had me send mine back and they replaced it with a pendant equally as dark s the first one had become. Eventually we went through 3 replacements before we agreed that I would return my order and they would credit my account with the $300+ that my husband had spent on this miserable penant.
My husband, a few holidays later, gave Stauers a second chance. He bought me an amethst set with necklace, earrings and a bracellent. Within a week of daily wearing the bracelet just fell apart.
It seemed the Thread or any other material they might have used just broke from the clasps. They replaced the bracelet but their tone was one of not believing it broke on its own, and implied I had broken it. Well, you do know that some of their jewelry is gold plated. So was the clasp of the bracelet. Well the gold plated clasp is now silver looking. All of the gold plate has rubbed off. So, now, when I get anything from stauers, it goes straight into the garbage.Stauer, LLC
Date: 08/15/2024
Thank you for your message and for sharing your concerns. At Stauer, we take great pride in the quality, service, and value we offer to our customers. Our mission is to provide unique and affordable products that meet high standards of craftsmanship and customer satisfaction.
Our Quality,Service, and Value Guarantee ensures that every purchase can be thoroughly examined in the privacy and convenience of your own home or workplace. If for any reason a customer is not satisfied with their purchase, they have a 30-day return privilege (unless otherwise stated) for a full refund of the purchase price, excluding shipping, handling, and insurance. According to our records your item was purchased 12/13/2023. It is outside of our return policy. Gold plated jewelry does need to be handled with care. You would want to be sure to avoid exposure to harsh chemicals, remove jewelry before swimming or showing. ****** care can prolong its lifespan. We were unable to reach you by phone, if you would like to further discuss your concerns please contact our customer service team at ************ M-F 8 am to 5 pm CST.
Review fromWilliam B
Date: 07/10/2024
1 star2yrs and you can't set the date , light doesn't work.
Its crap.Stauer, LLC
Date: 07/11/2024
Thank you for your message and for sharing your concerns. At Stauer, we take great pride in the quality, service, and value we offer to our customers.
Your purchase is just outside out 2-year limited warranty; however, we will honor it for you. Please contact our customer service team M-F 8 am to 5 pm CST at ************ or by email at ****************************************** for warranty details.
Your concerns are important to us, and we will take them into account as we work to enhance our products and services. Thank you for giving us the opportunity to address your concerns.
Review fromGordon K
Date: 06/14/2024
1 starStauer ripped me off. I bought a watch , it didn't work so sent it for replacement. They claimed I owe $900 for a purchase I didn' make, kept my watch and no refund or replacement. I am retired and on a pension and hey do this? That is fraud.Stauer, LLC
Date: 06/18/2024
Your replacement watch order is processing and will be shipped soon. The previous balance owed has been written off and there will be no further collection efforts. Thank you for giving us the opportunity to address your concerns.
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