60 Customer Reviews
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Review from Lisa E
1 star02/07/2024
My first and LAST order with this company. Ordered a 50-ton hydraulic press on 12/21 and was told it would be delivered 12/29 or there about because of the holidays. After several calls with them assuring me it was on its way, product was delivered on 1/24. It wasn't a 50-ton press, but two 10-ton jacks. Called on 1/26 and was finally able to talk to a supervisor. He seemed very helpful as I told him my story. I no longer wanted the product and wanted a refund and for them to pick up the wrong product. Was told I would receive my money within 48 hrs. It is now February 7th. I do not have my money and I received an email telling me that a replacement order had been submitted. Called them back AGAIN. They are holding my refund until they receive the wrong product back, however, that is on hold with their transportation and supplier. NO ONE CALLED TO TELL ME. I am now waiting for a call back from another person so I can get my refund so I can pay the people that will actually deliver what I ordered.Not once have a received a follow up call from them. I do not trust one word their reps say.Review from Tyrone M D
1 star12/26/2023
Took North Star pressure washer to *******, **. location to be repaired on 10/09/2023, learned they had lost their repair technician back in November. Decided to retrieve pressure washer to be repaired by someone else on 12/21/2023 because Hampton location taking too long to repair. Went to store only to find pressure washer had parts disassembled and decided after talking to store personnel, that I would return to the store on 12/26/2023 to pick up pressure washer, after it has been reassembled to the condition that I bought it to them, fully assembled. Returned to the store today, 12/26/2023 to pick up pressure washer only to discover parts are missing to include a very important piece called the Dump Loader, which the store manager informed me he could not find. My dilemma now is I cannot pickup my pressure washer because a vital piece is missing, and the store manager seems to not care about replacing it or finding it. I've contacted corporate about this situation no response yet, I'm now contacting the Better Business Bureau to proceed with legal litigation next week.
Northern Tool and Equipment Company Inc Response
01/05/2024
We are sorry to hear that this has occurred. It appears that the part that was lost was an obsolete part that did not have a replacement, so we had to do some research to find a suitable replacement that was available. They have now located the replacement and the part will be available next week. They have contacted the Norfolk store to schedule a repair service due to the loss of service repair staff.Review from Gerard M
1 star12/20/2023
They are horrible about getting you a product and then wait a month to say they no longer have itReview from Dustin A
1 star11/28/2023
The supervisors are horrible, the Shipping esti.ates are a joke at best. You guys wouldn't know your a****** from your elbow, I'd invest in a sinking ship before I'd order from your s*** show again. How do you have a deal with a delivery date shown and then have that fall apart? Ordered nov 21st, shown as delivery nov 30th or dec 1st then o get an email saying ot was going to be 4 to 6 weeks smh. I'd shoot myself before even thinking about using your company again! Better yet, I'd buy tools from a crack head before I'd shop here againReview from Paul R
1 star11/17/2023
I cannot get this company to stop sending catalogs and promotional leaflets to our residential address. I have called 3 times in the past year starting Feb 2023 and have been online and used their chat site as well and we are still receiving a lot of unsolicited mail from them. Each time I am in contact with them they say they have deleted us from the mailing list. We will never buy anything from them again if this is how they treat their customers.Northern Tool and Equipment Company Inc Response
11/21/2023
I am not showing we have an account built for you in our system under the name and email address provided. If you can provide us with your address to remove from the system, I will submit another request to ensure that your information is removed from our mailing lists. I apologize for the inconvenience.Review from Jamie H
1 star11/02/2023
Send spam emails of products no longer in stock. Unsubscribe didn't work and customer service won't honor the specials they are sending out.Review from Edgar V
1 star10/29/2023
This company should really be investigated for their shady online business. Online orders that are posted get cancelled after the order has been placed. This happens very often, cases and complaints can be found all over the internet about this issue. Why post items online if they will get cancelled? Are they doing it to collect customer information? Customer CC information? Or just marketing? Something doesnt seem right and should be investigated.Review from Jeffrey H
1 star10/02/2023
Horrible ***************** Canceled an order with no communications at all. I had a $10 gift card from a previous purchase and they canceled that with my order. I called and they said they would send another gift card in 24 to 48 hours. NEVER DID! Shipping the slowest in the nation. Nobody seems to want to do their jobs that work there. NEVER AGAIN. THEY USED TO BE A GOOD BUSINESS!Review from David B
1 star09/18/2023
Ordered a simple battery with a free tool promotion and expected delivery within a week, waited 2 weeks emailed them and they canceled my order without my knowledge or permission and customer service replied they ran out of the free tool so they canceled the Whole order! Not honoring the promotion they committed to. Waited two weeks for not one single update or a email or anything. Terrible practices from Northern tools. Bought a battery with a free 3/8 eletric ratchet, got the battery on a deal and instead of emailing me and saying they cant do the tool or saying the online deal was messed up, instead just canceled my order with no email or message.Never Buying From This Company And Neither Will Any Of the Mechanics Here.BUYER BEWAREReview from bryan r
1 star09/17/2023
Company chronically posts products for significantly less then what the product is worth or ads "promotions" and once you place your order and share it online they allow thousands of people to place the order and then cancel it. It's their ploy to get free advertisement and it's a really bad business practice. There's tons of complaints online about them doing this. I won't promote a company scamming people for page views for fake promotions. I can understand this happening once or twice, but not almost weekly like this company does.
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