Business ProfileforPawn America Minnesota, LLC

Hi my issue occurred at 4:15 on January the 5th **** I had went into the pawn America store to try to sell my car DVD player and when I got there I had told them that it's a brand new DVD player and that it has never been installed in my vehicle like it's practically brand new hasn't been wired up or anything or powered on. And the employee that was there to help me did not seem to know what he was doing I specifically told him that it's brand new DVD GPS system that I bought from the store and has never tried to power it on and for him to be careful when trying to test the item. The employee that helped took like about 3-4 minutes trying to wire it up and then all of a sudden asked his coworker to see if it was the right color and wires to hook up and that's when I told him that he ought to be careful because it's a brand new DVD GPS system that I even didn't get a chance to try to power up myself and so for him to be careful and he did not seem to know what he was doing with the wiring and how to test it and then right when I said that his coworker came in and told him for him to stop and to see if he use the right wires correctly and and he commented back oh so it's that color and so it seemed like he knew what he was doing more and so he told the employee person that was helping me test it to just stop and then he just gave me the cereal back and told me that their system wasn't working and that they can't accept the item but if I want to try to test it for me to sign up a paper saying that you know whatever happens isn't my fault if it was to break or anything like that and I told him that shouldn't even be a problem because it's a brand new system you know and so that's what brings me onto this complaint. And so I am about to head home to try to test it myself because I have never tried to power it on I assumed everything was good especially because it was brand new from the store but the guy didn't seem like he knew what he was doing and may had shocked it.