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Find a Location

Guns.com LLC has 1 locations, listed below.

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    Business ProfileforGuns.com LLC

    Gun Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.64/5stars

    Average of 428 Customer Reviews

    Customer Complaints

    161 complaints closed in last 3 years

    42 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/17/2023

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Shop new and used guns as well as ammo, mags, gun parts, hunting supplies, and more. Browse a large selection of handguns, rifles, and shotguns for purchase online through proper regulations.

    Products & Services

    handguns, rifles, shotguns, ar-15, ak-47, ammunition, gun magazines, holsters, range gear, hunting gear, tactical gear, 1911 pistols, 2011 pistols

    Business Details

    Location of This Business
    12256 Nicollet Ave, Burnsville, MN 55337-1649
    BBB File Opened:
    1/16/2020
    Years in Business:
    7
    Business Started:
    3/14/2017
    Accredited Since:
    11/17/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Guns Dot Com, LLC
    • Guns.com, Guns Dot Com
    Business Management
    • Paul Lamphere
    • Brandon Thompson, CEO
    Contact Information

    Principal

    • Brandon Thompson, CEO

    Customer Contact

    • Paul Lamphere
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    161 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    This was my email to the unrepeatable company guns.com Beware, do not purchase any firearms from this unethical dealer. When this so called new firearm arrived at my FFL, **** and I, my FFL dealer were both surprised how bad condition this firearm arrived. **** (**********************************) FFL Dealer and owner of **************** ************************** ************** **, ***************************** ************. ********************************** witnessed all details of this documentation. This firearm was tampered before delivery. Terrible packaging, foam is inconsistent, foam pieces are not aligned properly, exposed glue, magazine not in its correct position, seemed it was tossed into the case over the slide. Magazine should have been inserted into the foam slit to stop it from moving and damaging, scratching the firearm. All three additional hand grips were scattered, one of the hand grips was stuck on the foam with glue from the case. Other contents were also same way, stuck on foam with glue from the case. The slide is very stiff, and gets jammed half way. The orange plastic barrel insert was not inserted into the barrel, there are actually 2 orange plastic inserts in this case! Why this came with 2 orange barrel slide protectors is very odd. I have bought several ********************************* pistols, never have I seen them come in this abused condition from *************** I will be sharing this experience with *************** Furthermore guns.com is listed first on the list of their FFL dealers and affiliates. Guns.com charged me close to $200.00 dollars to return this defective, tampered pistol with no exceptions. If I wanted my partial refund of close to $1000.00 dollars, they instructed us to wait for a return label to send it back. Keep in mind I never took possession, and refused to take delivery of this firearm from my FFL especially after seeing the abused, tampered condition of this firearm.
    Read More

    Customer Reviews

    428 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marshall N

    5 stars

    04/25/2024

    Love the service and promptness received in the delivery of my new Keltec Shotgun! Great job team!!

    Local BBB

    BBB of Minnesota and North Dakota

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