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Find a Location

Regalo International LLC has 1 locations, listed below.

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    Business ProfileforRegalo International LLC

    Catalog Shopping

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3200 Corporate Center Dr STE 100, Burnsville, MN 55306-5536
    BBB File Opened:
    9/25/2002
    Years in Business:
    27
    Business Started:
    6/1/1996
    Business Started Locally:
    6/1/1996
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Regalo
    Business Management
    • Cynthia Kempton, Manager
    Contact Information

    Principal

    • Cynthia Kempton, Manager

    Customer Contact

    • Cynthia Kempton, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/22/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    May 19, 2022 is when I purchased the Regalo baby gate I sent the company an email about the gate/door being damaged they asked me for some photos of my proof of purchase, the damages, and a picture of the model number on the gate I have followed all their steps and instructions, and now they want more photos. I have been going back and forth with the customer service rep begging and pleading to please send me a replacement or a refund. I spent over $79 for this baby gate, and it's not even a few months old and broken. Please help me resolve this issue $80 is a lot of money for a baby gate that I can't use, the door metal hinge is bent and broken off. I need a full replacement. Thank you
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bryan R

    1 star

    11/12/2022

    The business and ots employees thst I have worked with do not care about the buyer. They care more about helping themselves. Gate does not close right and they will not warranty the item. After 5 emails, 5 pictures and 1 video, they still refuse to help. Then I get an email that I failed to respond to the complaint I started and they closed the case file as if I never sent them and ir complained about anything. Do NOT get any of their products.

    Local BBB

    BBB of Minnesota and North Dakota

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