Customer ReviewsforLupient Kia of Brooklyn Park

I would give it a "0" if I could...Went to the dealership and purchased a 2020 KIA ******** (vin *****************) from ***********************. During the sale, we were presented with a car report that showed a theft. I brought that up with ***** and he seemed very surprised and said he was unaware of that. Although I thought that was strange, we went ahead with the transaction. Once we got home, we were overwhelmed with comments from family and friends that this is a very high rated stolen car. We had no idea. We figured we can take precautions and protect our investment. However, as we started to set up the vehicle. I came across several items from the previous owner, with her name, address, credit card receipt and a very disturbing invoice from Lupient Collision and Glass with over $9,000 in parts, labor, paint, mechanical and miscellaneous charges on this vehicle. This massive repair was not disclosed to us. It is one thing to have a vehicle stolen but to have this much work done is unacceptable not to be mentioned ( especially since it was completed at this establishment ). This obviously has not yet been reported or not yet updated on the car report. When it is, it will drastically reduce the value and effects our bottom line. Be honest. Reached out to the Sales Manager and Used Car Sales Manager and they did not even have the professionalism to reply to the email - cowards!!! DO NOT BUY A ****** They took short cuts that have allowed these vehicles to be easy targets. Several insurance companies wont even insure them now. If you want to buy a car from a dealer that does not disclose the truth - these are your peeps! You have been informed.

Hello *****,We learned of the concerns with your purchase after hours on Saturday 1/21 at 9:07pm then took the car back on Monday 1/23, the next business day. We're not cowards but simply didn't respond while we were not working. We did have internal communication about the email and had every intention of taking the car back. We also spoke to ***** and he stated you both discussed the thefts of 2021 and older key start ***'s multiple times prior to finishing the purchase but we agreed to the return because we certainly do not want a customer that just purchased a vehicle to be unsatisfied with the process. We're sorry for the trouble and wish you well with your vehicle search. Regards,

HA! - Your reply to my review - I have the text messages from my sales person stating that *** would NOT be able to wash their hands of the deal and would take the card as a trade in - That is NOT having the intention of taking the car back. I sent emails that Saturday night and then on Monday left phone messages for BOTH *********************** (who was off on Mondays) and ***************************** (who would not be back til Thursday) .. I would not expect a call on the weekend when you were closed. Still to this day have not heard a word, so yes, I would call that a coward action. ***** has given you wrong information, we absolutely did NOT have multiple conversations about thefts of ***s (wow - just wow!) .. I had to take things in my own hands to get this car returned to you (which I did on my own on Monday, with absolutely no assistance from ***** It really ***** that *** choose to cut corners in the lack of electronic immobilizers, which allows these cars to be easy targets. I loved the Sportage. But who wants to buy a car that is an easy target. Then to omit the $9,000 in repairs is very shady! I hope people read this and know exactly how this company works. Hello *****, We learned of the concerns with your purchase after hours on Saturday 1/21 at 9:07pm then took the car back on Monday 1/23, the next business day. We're not cowards but simply didn't respond while we were not working. We did have internal communication about the email and had every intention of taking the car back. We also spoke to ***** and he stated you both discussed the thefts of 2021 and older key start ***'s multiple times prior to finishing the purchase but we agreed to the return because we certainly do not want a customer that just purchased a vehicle to be unsatisfied with the process. We're sorry for the trouble and wish you well with your vehicle search. Regards,

The Ultimate service rip-off of 2021 I am writing this after I was grossly overcharged for service work by Lupient Kia of Brooklyn Park. MN. I own a 2016 Kia Sorento which developed a failed power latch assy and it was taken to Lupient Kia at 9:30 AM on Sept 2, 2021. It was necessary to complete the work in the early morning as my wife was scheduled to travel out of town that afternoon. The service advisor said it could be done without a problem and I it was completed at 10:20 AM. The parts charge was $295.20 (Same part form Amazon $46.79) The labor charge was $280.00 (for less than one hour of labor time!!!!!) Had my wife not need the car for same day travel, I would have done the repair myself or gone to Smith Nielson one block away. This entire billing is beyond the pale!! When I complained to the General Manager and Service Manager, they took an arrogant and condescending attitude regard the entire issue. I am asking both Kia and Lupient to review this issue and correct this overcharge. Respectfully, Philip * ******* 

Philip, Let's get all the information for this interaction out. After you dropped off your car and BEFORE we did the repair you were contacted by the Service Advisor. He quoted you the price for the repair and asked for your approval to move forward with the repair. You said ok. Later when you came to pick up your vehicle you asked to speak with me. At that time you started the conversation by telling me what a rip off car dealers were and that we lied to you. I then brought you and your Service Advisor in my office where he reminded you that you approved the work after the price quote and BEFORE we did the repair. I'm sorry you felt I was being condescending; all I wanted to do was to get the facts straight. As you remember after we respectfully declined to change the amount due you used some very vulgar language towards our service advisor and at our front desk in front of other customers. We again respectfully decline your request to "correct the overcharge" because there wasn't one. The total amount due was actually LESS than you were originally quoted.

LUPIENT KIA of Brooklyn Park, MN This service charge is a total rip-off. $280 for less than one hour of labor is a RIP-OFF!! Along with 400% mark-up for parts is a Super-Rip Off!! This is an example of what to expect from Lupient Kia of Brooklyn Park, both from their service dept. and new car Sales Dept. I would recommend anyone thinking about the purchase of a new Kia to consider any other dealer in the twin cities!!!!!