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Business Profile

Lawn Maintenance

Peter Doran Lawn & Landscape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Peter Doran Lawn & Landscape's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peter Doran Lawn & Landscape has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      company was under contract to provide snow removal for 2022/23, damage caused to garage driveway apron and adjacent car port, When i sent them pictures they would not accept it was them. When i tried to call them they do not return calls. When they did not return my calls i thought they when out of business so removed info of my debit card. I received a bill on last snow removal on 4-1-2023 approx, 7 days ago. They still wont return my calls, Damage cause far exceeds bill amount. I have under contract a different snow removal *** for 2023/24 season and very happy with them,

    • Initial Complaint

      Date:06/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer for the last several years. I have had issues in the past where I was billed for services they did not perform. I finally canceled my service May 30, 2023.They also charged a credit card that I did not authorize them to charge. I have once again been charged for a service they did not perform (I have RING doorbell footage showing they did not do the work), charged for a service after I canceled my service and now being billed for work that was previously credited because they didn't do the work.

      Business Response

      Date: 06/12/2023

      **** didn't allow us to respond to her emails. 3 emails were sent in one day, so we did not get a chance to work through her email prior to this complaint.  We are in a major system transition causing some issues with billing that we are working as fast as we can to fix. An email has been sent back to **** today in response to her 3 emails in regard to this complaint.  Hopefully we will be able to work through this issue between ** and the customer and this will be resolved.

    • Initial Complaint

      Date:02/22/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      do not hire this company.were hired to do yard work on new contruction. they did not have the right equipment and skilled workers hence the job was defective and also not finished. all there ******* s promises to fix everything was not kept. never heard from them again. nearly two years later i receive a call from a collection agency. he wants money. i have to do everything new. the yard did not get enough dirt and debris was not removed. hence hydro seeding for **** $ did not take.all needs to be redone. i now will hold them reliable for all m y damages i had. their defective and unfinished work .looking up reviews i am not the only one that they screwed. report will also go to attorney general of **. i also have an attorney involved

      Business Response

      Date: 02/24/2023

      Peter Doran Lawn and Landscaping was hired by Mr. ********************** to do some lawn leveling, tear out his entire backyard, move some boulders and haul debris. He explained to us that he had been taken advantage of by a home builder for hundreds of thousands of dollars.  Mr. ********************** was already on edge regarding money because of this.  He did not want to put the half down payment required because of this prior issue.  We decided to work with Mr. ********************** and allowed him to pay daily.  As time went on, Mr. ********************** continued to add on additional work beyond what was originally agreed upon.  He wasn't paying for the additional work he was asking to be completed.  It got to be out of hand the extra work being asked and not paying.  We requested the additional funds for the extra work and Mr. ********************** refused.  We let him know that we needed the balance of $2500 paid in order for us to continue work.  Since he would not pay the amount, we refused to continue working on his property. He was recently sent to collections for the amount due after many months of sending invoices.  Mr ********************** has waited until the collections was filed to fill out this complaint and write a negative review on google. 

      Customer Answer

      Date: 02/24/2023

       I am rejecting this response because:

      mr **********************s company is doing the same spiel with other companies. the grading was done wrong. negative grading is unaceptable. no debris stones etc was removed. i had this done by someone else who will be testifying. i paid the company as they promised to come back and fix their defective work. they just responded to my review on ****** with a copy and paste here at the bbb. i have provided mr ********************** s company with my legal representative while they did not. i looking forward to have this sorted out the legal way and we will have a suit ready for mr **********************. ****** your yelp and other reviews mr **********************


    Peter Doran Lawn & Landscape is NOT a BBB Accredited Business.

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