Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Online Shopping

The Online Drugstore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Reviews

Customer Review Ratings

1/5 stars

Average of 6 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromRonda M

    Date: 11/16/2023

    1 star
    COMPANY SENT POISON. Ordered miconazole nitrate 2%. Labels different from what I ordered. Powder all over inside of packaging. Hands started burning, then tongue started tingling. Calling poison control. What the h*** did you send me? DONT PURCHASED FROM THIS COMPANY.
  • Review fromCynthia B

    Date: 11/13/2023

    1 star
    Do not buy online from THEONLINEDRUGSTORE. HORRIBLE! They sent the wrong item, & stated that they hoped I would be happy with it, & that it would work for me. When I tried to find out how to return for a refund, I get different answers from different people. Very confusing. They will not provide a return label either & expect me to pay for their error. THEY SHOULD HAVE CANCELED THE ***** IF THEY DID NOT HAVE IT. I do not trust them to refund even if I were to return it.
  • Review fromChristina J

    Date: 10/22/2023

    1 star
    Described three pack vitamins only got one bottle. Did through ******** Terrible company. Deceptive. Then wanted me to wait all day from morning till night to pick up the one bottle for a refund. Ridiculous. Never but through ******* this company. Was listed as pro seller but they are not. They are pro deceptive and terrible to deal with over their mistakes
  • Review fromcarolina L

    Date: 08/11/2023

    1 star
    Terrible business!! Stay away. I ordered $75 worth of goods - 4 oz of essential oil and a package of diapers. I paid for *** Ground shipping at checkout, as the **** does not deliver here. I checked their shipping policy before ordering, paid the extra for ************** and wrote a specific note, letting them know it must go Ground. Of course, it did not. The items are being returned to them, because it went not Ground, but probably Surepost or other cheaper service that has the **** doing the "last leg". The ** sent it back of course. I asked for a refund that incuded the Ground Shipping, but all I have received is an email giving me the tracking numbers. I am sure that I will need to fight for my refund, and I gurantee I will never get a refund for the bogus Ground shipping charge of $14.31 for items for weighed less than 2 lbs.This business is tone deaf and apparently, does not read, either. If a customer pays for *** Ground, as per their shipping menu, that item should be shipped *** Ground. I receive packages here nearly every day - this is a small business - a farm - and I don't have a problem, as I do my legwork ahead to ensure ************** is available. Just a bad business all round. Avoid the hassle, ripoff and shop elsewhere.
  • Review fromMarcus C

    Date: 01/28/2023

    1 star
    I will not buy from here again. I ordered a tube of ***** on January 12th 2023. It said it would be shipped in a day. When I got the notice that was shipped on the 13th it sounded promising. Then I got another message stating that it would be delivered by the 24th. Come on now, shipping should not be that slow. Ok, 24th gets here, still no package. It's now the 28th of January and still waiting. I was trying to find a place online to purchase some of my medical supplies buy it will not be from here.
  • Review fromBens S

    Date: 08/19/2022

    1 star
    I would rate lower if I could. Received opened and used item. Returned and then was penalized for their mistake by receiving a refund for less than half of the original price. I was told this was for a 'restocking fee', however, I was not the one who made an error here in sending a USED product in the first place. This was not about a dollar amount but about the fact that they could not honor their own mistake in sending a NEW product or a full refund. Clearly this company does not care about their customers. STAY AWAY FROM THE ONLINE DRUGSTORE!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.