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Business Profile

Satellite Supplies

King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Satellite Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased King Falcon Pro WiFi extender for our RV in order to have a strong Internet signal while camping. I paid $1000 (hardware and installation costs combined) but I cannot connect to the Internet after MANY attempts and resets. I followed King's instruction to the tee but it would always give me the error of not being able to connect to the Wifi max ******** I emailed their the King corporation 4 times via their help address and didn't receive a single response. I called several times to the headquarters in ** and their voicemail is always full for their technical support. King Connect's website is conveniently "under maintenance" so I have no way of speaking with technical support to try and find out a solution. I spent alot of money and this product and service should work. Having no way of connecting with ANYONE is suspicious and a failure for this company. I just need help to try and resolve this so my family and I can benefit from the device we purchased, or get a replacement unit, or receive compensation for a product that does not work!

  • Initial Complaint

    Date:09/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a King Dome satellite which was installed in our newly purchased RV in June 2025. Within 6 weeks orbit working and wont connect to the satellite. We have left numerous messages on the companys voice mail without a reply. Now their inbox is full and their website no longer working. We expect a full refund of all monies spent for a piece of equipment that doesnt work from a company who obviously doesnt care about customer support.

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my RV with the King WI-FI Max ******** have also bought and installed a directional range extender from King.1. The directional range extender has never worked and there is no software written or updated to allow for the range extender to be configured because it is not written for my or any current operating system.2. Because there has been no apparent effort to keep the firmware/software updated for interoperability and functionality, there has also been a significant and documented cybersecurity vulnerability in their operating system that has not been patched, mitigated, or responded to. This vulnerability is documented here and represents a significant privacy risk to any user of this product. **************************************************************************************

    Business Response

    Date: 01/31/2024

    Good afternoon,

    The only communication we have with this customer is dated back to 8/3/2023. It was stated the customer was having issues with the ****************** Falcon Android app. We have updated the app since then and it is currently up on the android store. The new version of the app is now functioning properly. This issue has already been resolved.

    If the customer has updated the app and continues to have issues they should be contacting KING Customer support for help and/or possible warranty/refund options. As noted above, our last communication with the customer was on 8/3/2023. Last known attempt at communication by the customer was  8/21/2023.

    Thank you,

    ***************************

King is NOT a BBB Accredited Business.

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