Business ProfileforEmpire Auto Salvage

Beware of Empire City Auto Parts. Total Scam... 20+ hrs. wasted to confirm my order and recover my money. Here is my terrible experience with ordering a used Pontiac hood. First salesman guaranteed that my part would be shipped with-in 10 working days. When I called to find a tracking number on the 12th working day i was given the run-around and the told me that they had issues recovering the vehicle that the part was to be recovered from. I was then promised that it would be shipped by the end of the week ...another 3 days....3 weeks after I originally ordered the part. I waited until the following Tuesday to call again since I did not receive the shipping confirmation by the end of that week. After spending hours to make phone contact with a live agent (all of my service and inquiry requests always started with an email through their website) I was forced to just leave a voice message on 3 different lines. After no response entering the 5th week I still had no contact through their phone service (it was as if they had now blocked my number) So I was forced to use other phones and finally made contact with another salesperson who apologized and again promised that they would get on my order and ship it with in the next week. That did not happen so after numerous hours of non answered calls I started to search alternative non-listed contacts for the company. Found that the physical address was an empty lot and could never find a real customer service... So after two months of tying up $500 of my money (luckily paid through credit card) and taking up space ion the shop had to resort to reporting it and having the credit card company attempt to resolve my refund....finally cleared 4 months later. By the way got lucky and found the hood through another company had the part in 3 days