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Business Profile

Furniture Manufacturers

Miller Knoll

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Reviews

This profile includes reviews for Miller Knoll's headquarters and its corporate-owned locations. To view all corporate locations, see

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Miller Knoll has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Ryan H

      Date: 04/27/2024

      I purchased a Herman Miller Aeron about 18 months ago and it's already starting to fall apart I contacted customer support over a month ago and again a few days ago and still have no response Horrible quality for $2000

      Miller Knoll

      Date: 04/29/2024

      I'm so sorry to hear of your experience! I've reached out to you directly to learn more information.

    • Jamie H.

      Date: 02/11/2024

      If i could give less than 1 star, I would. Extremely disappointed after spending $7500 on an Eames Chair at********to have the leather peeling off in two years. I contacted my sales rep at the store and instead of making it right, he said it was my fault and its not covered. I was shocked to hear this is how you treat your customers. I then asked for the manager to call me to which he proceeded to tell me that he agrees with the salesman's determination and "finds it funny that I'm looking for DWR/ Herman Miller to pay to repair when I damaged the chair". Excuse me, what?! Arguing with a customer who you have no proof they damaged or if its a manufacturer defect (which it actually is). This store missed the memo on customer service here apparently. I will be ensuring everyone is aware of my experience at this store and especially the GM's treatment when he called me.

      Miller Knoll

      Date: 02/12/2024

      I spoke directly with our client and we will be replacing their Eames Lounge Chair and Ottoman. The client and I will work together directly from here, and when we deliver a new chair and ottoman, we will pick up the one that they currently have at the same time.

    • Darren C

      Date: 11/24/2023

      Herman Miller team, I never received a follow up response from my messages and calls about concerns with my desk. It was shipped with a faulty leg that soon completely stopped functioning. For months, I've had to use the desk at the lowest setting, which is killing my back.I would like to continue purchasing my our company's desks, chairs and other office supplies through your business, but this is unacceptable. Please issue a new and functional desk.

      Miller Knoll

      Date: 11/27/2023

      We're so sorry for your experience! We see you are currently in correspondence with our customer service team and we look forward to the chance to make this right for you.

    • Peter L

      Date: 07/27/2023

      Absolutely terrible customer service -- They canceled an order on me without my confirmation and now I have to wait even longer for my order. Not to mention that they are nearly impossible to get in contact with and super slow to respond, not just their customer service representatives but even their managers. You would think a luxury brand would have stellar customer service but that clearly is not the case. I've had more responsive and better interactions with cable companies who are notorious for terrible customer service. Yes, it is THAT bad. There needs to be more accountability as they clearly don't care about their customers after they have been able to charge their credit cards.

      Miller Knoll

      Date: 07/28/2023

      I'm truly sorry to see the disconnects that you've experienced tied to your purchase with Design Within Reach. I am looking into this, and I will provide you with an update via email as timely as possible.

    • Adrian P

      Date: 01/06/2023

      Their customer service is horrendous. They do not pick up their phones and they barely respond to email. I have been in a back and forth with them for close to two weeks already. I will never buy from this company again.

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