Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Majic Window installed my roof in 2022. On 05/18/2023, our roof failed city inspection. A ridge vent was installed without edge vents, inhibiting proper ventilation of my attic. I have contacted Majic Window several times for remediation but have not heard back from them. My city has informed me that the permit has now expired, and Majic Window has failed to contact the city building inspector.

  

  Business Response

  Date: 10/11/2023

  I have looked into this and it does look like everything is completed and the new city inspection is scheduled for this week sometime. 

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The issue is NOT resolved; I had a second inspection of my roof, ***** vents, and baffle vents from the City of ************************ on 5/18/2023 and the inspection failed again.  It has been approximately 18 months since the roof was installed and has yet to pass inspection.

  Regards,
  
  *****************************************

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last two months, I have been trying to get Majic Window to fix my roof. Five years ago I purchased a roof with Majic Window. Over the course of the years there has been standing water on the roof when it rains in different spots. Now the water is coming into my home and leaking all over the place. To include the ceilings in my house and garage, basement etc. We paid someone to look at the issue and they stated it was a roofing problem. I then got in touch with Majic Window where they are giving me the run around. They sent ***** out to my home who agreed there were problems. ***** is a worker from Majic Windows. He promised a two week turn around and I had to call them back. Simultaneously I put in a claim with the roofing manufacturer, GAF who indicated they need sample of the shingles to make an assessment of whether or not it was a material problem. ***** did not bother to provide a sample of the roofing shingle. I purchased a life time warranty from Majic for over ****** dollars and now I am not getting any return calls and they have thrown me off on GAF who the representative is not returning my calls either. I cannot get any repair work down inside until the outside is fixed. Majic Window is in violation of their contract. I will discourage anyone from getting work here that I know. They have destroyed my roof by putting shingles up when they new there were problems. I have requested to speak to the owner and being ignored.I want them to fix my roof because it was improperly down. I cannot do anything inside my office. I am demanding the owner fix this issue now.

  

  Business Response

  Date: 07/13/2023

  I have looked into this and I believe Majic has already replaced the roof and things are being ***********. 

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  The entire roof has been replaced on June 30th,2023 and the company contacted me to ensure I was happy the work.  I consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for warranty/guarantee issues with Majic--I called them back in 2018 regarding molding between the 2 panes of windows (5 windows) and they replaced them in record time--NOW I have only 1 window with the same problem, and another window that has warped/will no longer close/latch and it has now been 53 weeks since they were here to assess the issue. I have called numerous times since then and all calls have resulted in the same response/reply--they have been having in issue with the original company that manufactured the sashes, and they cannot get a replacement--they have 'suggested' that I call and talk to them in order to escalate the sash, and I have now twice, but nothing (as usual) has happened-same old story--I feel I have been patient enough, and I also feel that if you own a company, and offer a warranty, you need to honor it and find a way or solution to fix the problem any way possible--one of the sales pitch for me to purchase these windows was the 50 year warranty--I paid my price for the windows, I did my part, but Majic is not doing theirs--the gap in the window in the living room had to have duct tape over it to cut down on the draft that was coming in--this has caused my furnace to run more, which in turn has caused higher gas bills and my curtains to actually move from the 'draft'....this is unacceptable. I called yet again today and got the same scripted response--although they are very polite and apologetic, the problem, issue, window and sash are not being fixed. My next letter is to the Attorney General, possibly the news station, and last resort legal consultation--ugh--this is absolutely aggravating

  

  Business Response

  Date: 04/13/2023

  I apologize that this has taken so long to respond back to but it does look as though we have a whole brand new window on order. We are just waiting on the manufacturer to send it to us for us to get that installed. We absolutely apologize the the length that this service has taken and we can't express enough that we are trying to move as quickly and promptly as possible. Once we receive the new endvent window we will have reach out to you to have this installed. 

  Customer Answer

  Date: 04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I already received a voicemail the day of my complaint, and was basically told they are looking into getting the entire window replaced and they would get a quote and foot the bill, but she needed approval from her general manager first, but either way she would call me back with an update--as of today it has been 15 days with no update--not sure how long this next phase of trying to get the windows fixed/repaired/replaced will take. I must say I am extremely disappointed in Majic Windows, as when this happened a few years ago, it went so quick and smooth I thought I was dreaming--best communication and service ever--unfortunately I can't say this in this instance.

  Regards,

  *************************

  

  Business Response

  Date: 06/21/2023

  In regards to your service we do have a replacement window on order for you and we are just waiting for it to ship in from the manufacturer. Install will reach out to you when we have it to get it installed for you. If you do have further questions please feel free to reach out to us.  

• Initial Complaint

  Date:02/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I ordered 2 door walls and a bathroom window in September with a sizable down payment. They were to be installed in December. After many calls to the sales person we contacted a supervisor who said he would check out our order and get back with us. Many calls later still no call back!

  Customer Answer

  Date: 06/01/2023

  They finally installed end of April and now will not come back to repair there mistakes. 

  

  Business Response

  Date: 07/25/2023

  I looked into this and this has been handled and completed. 

• Initial Complaint

  Date:11/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB complaint against Majic roofing??We changed our roof on 09/16/2022 with Majic Roofing (part of Majic windows **** On the day of work crew manager clearly mentioned our OSBs are looking good and dont need any replacement. They didnot take any post work completion signature (release form) one they finished changing roof. However around 45 days from changing our roof I got the first call from Majic window rep stating that "I have a balance on my account and need to pay for 29 OSBs which they changed during new roof installation". I asked for pictures and post completion inspection report. They never sent me any work inspection report. But sent me pictures as a pdf. After looking at the pictures its very clear that they mixed up our home pictures with some other home and asking me to pay for OSBs which were used in some other home project.1. Pictures in pages **** do show the work related to our home - no OSBs replaced 2. Pictures in pages 12 -16 dont belong to our home - OSBs replaced Pages 14,15 show wooden back yard fence. Our community (HOA) dont allow any fences. Page 12 show a pedestrian walkway in the front. Our community donot have any common walkways infront of homes I explained the same to their manager and they agreed there is a confusion and said they will get back to me. But every week some new person calls and talks very rudely that I have balance and I need to pay. I even offered them to come and see for themselves in my attic if there are new OSBs installed and show me the same. They simply rejected by stating that its a waste of their time to come down to my house and instead I should pay them money.Clearly they are trying to charge me for the OSBs that they didnot replace and I request BBB help in resolving this dispute.

  

  Business Response

  Date: 02/02/2023

  Majic Window has resolved this issue with the customer. We recognized the installer attached the photos of OSB replacement to the wrong customer's file and have removed any "balance" for OSB work we did not perform on this customer's home. We apologize profusely for the confusion and misunderstanding on our end. We appreciate the customer's patience and understanding regarding the entire situation. Thank you.

  Customer Answer

  Date: 02/04/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID 18461235, and find that this resolution would be satisfactory to me.  I will consider this complaint resolved.

  
  

  Regards,

  
  

  ******** ****