Complaints

This profile includes complaints for General RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

General RV Center has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  General RV Center

  25000 Assembly Park Dr Wixom, MI 48393-0019

  
• 

  General RV Center

  24583 N River Rd Mount Clemens, MI 48043-1905

  
• 

  General RV Center

  13396 E Us Highway 92 Dover, FL 33527-4122

  
• 

  General RV Center

  187 Merts Dr Elizabethtown, PA 17022-8803

  
• 

  General R.V. Center, Inc.

  12500 Harley Club Dr Ashland, VA 23005-8214

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were going to by a camper from General RV. We gave them the required deposit so they could qualify us for financing. We agreed to $1000 down with a payment no higher than $220/month. We signed a form acknowledging that the deposit was non-refundable UNLESS they could not meet our terms of $1000 down and less than $220/month. We received notification that the bank required $600 more as a down payment then our payment would be $225/month. At that time I told them we did not want to put more down and the payment amount was over our max amount and requested a refund of our $1000 deposit. They said they would try to get the payment lower but would still need $600 more for the down payment. I said we did not want to put more down and again requested a refund of our $1000 deposit. They then said they would rework their numbers to see if they could meet our original terms. I stated I just wanted my $1000 refunded. They came back and said they lowered the price of the camper and were able to meet our original terms. I again asked for the refund of our deposit. They are now refusing to refund our $1000 deposit.

  

  Business Response

  Date: 07/09/2025

  Customer did purchase unit back on 7/5.  A refund of the deposit cannot be done after they signed all the paperwork and took the unit.  If customer has any other issues they are welcome to call our customer care team at ************.  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2025 Forest River fifth wheel camper for ****** from General RV May *******. Had it less than a month and refrigerated went out. Because we have our camper on a permanent site and can not take to them for troubleshooting or repair and they do not offer mobile tech services they will not do anything about it. They will deliver a camper I to 160 miles for free but will not send one of there tech 15 miles to repair our NEW CAMPER. What to do now

  

  Business Response

  Date: 07/03/2025

  The customer purchased a new fifth wheel and he has it set up on a permanent site. There is an issue with the refrigerator, and he cannot/will not bring it in for service. We have offered to arrange a mobile tech and informed him that the repair should be warrantable and at no cost, but that he would have to pay for the service call. He demanded that we send one of our technicians from the dealership immediately, and at no charge. He was not happy when we told him that we cannot do that. We have been trying to assist him the best we can, but there are processes that we have to follow. The customer is rude, belligerent and has yelled and cussed at several employees here.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Picked up the ** on 5 March and have had multiple problems. Have had it back to the shop 3 times and still needs repairs. First long vacation to SC and the hydraulic system went out. Was given an appointment on the Monday (6/23/2025) after return to fix 11 issues, most that should be simple and a few that were mentioned before to General **. Contacted today (6/28/2025) by the shop that the ** has not even been pulled into the shop! A WHOLE WEEK THEY HAVE DONE NOTHING!! What good was the appointment for if they were going to let is set. If they would have told this result, I would have taken to another General **. Owned this ** less than 4 months, 3 trips to the General ** shop, 1 trip to the Freightliner shop, 2 missed holidays to camp, broke down on vacation, over $2K out of pocket to fix "warranty" issues and now ANOTHER missed holiday to use the **. I knew the reviews between General ** and Camping World both sucked, but I should have purchased from Camping World, maybe I would be then enjoying my ** instead of it sitting in the shop all the time.

  

  Business Response

  Date: 07/03/2025

  Customer is being taken care of at our location.  They will be in for an appointment on 7/7. We are ordering caps for his batteries, to be able to test them.  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23531206
  
  I am rejecting this response because: The ** has been at the shop since 6/23/2025 for 11 issues, of which the hydraulic pump is the most serious.  I specifically told them on 6/23 that the pump had a electrical fuse issue (which the roadside mobile tech told me and showed me the bad fuse) and today 7/3/2025, they tell me that I will have to pay for the diagnostic on the pump because they found no issues!!!!!   I literally showed the service advisor the mobile tech bill that states "needs 150 amp fuse"!!!  I also asked her if they noticed that the pump compartment is soaked with hydraulic fluid (usually indicates a LEAK) and she replied yes, but there is no issue???  ***??  I explained to her that the mobile tech did something (temp fix maybe) so we were able to get the jacks up and the air ride inflated in order to drive back to PA from **.  The sad part is, I have only owned this ** less than 4 months and now know more on how to diagnose issues that General **'s "certified" technicians!!!  Also, less than 4 months of ownership and now I have to purchase a battery because of the poor servicing from General ** before delivery?
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/07/2025

  Our store is actively look through all of your concerns.  You are welcome to reach out to the store management or the manufacture for any additional requests.  We work closely with manufactures to make sure all customer concerns are taken care of in a timely manner.   

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23531206
  
  I am rejecting this response because: This a standard BS response.  Most of the issues with the ** should have been tested and resolved prior to actually delivering the ** after purchase.  Also, the last contact with General ** regarding the fixes was last week on 3 July and that was ONLY because we had to go to our ** to get some stuff out of it.  We did not think that it would be almost 3 weeks (1 missed holiday) before they would fix anything, or longer since we still have not heard anything except the lame response to the BBB complaint.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/10/2025

  It seems that your concerns are being well taken care of.   We document all calls and texts going to and from customers.  Our last communication was on July 1st without any response after from the customer. Please feel free to reach out to our customer care team at ************ so we can better assist you.  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/23/2025 Purchased Rv from General Rv Center Wixom, MI Was told that RV had been inspected and repaired and was ready to go.Purchase price 45k .Water damage was labeled as ************ were 9years 6moths of age. Dry rotted and tried to be passed off. ******** or patches had been made instead of repairs. Deceptive techniques is how I feel. Roof leaks and is not repaired

  

  Business Response

  Date: 06/25/2025

  We have talked this through with the customer.  We have offered for the customer to send us the receipt for the tires he purchased so we can refund the difference that he paid vs what we agreed to on that day. We offered for him to bring the unit here for us to look at the unit and he said he would get back to us as he is busy and not happy with us. We cannot help him unless he brings the unit back so we can look into the his concerns. 

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/20/2025 Purchased 2018 ************* home.04/19/2025 30-Day NC Temporary Tag expired. 04/20/2025 provided 30-Day NC Temporary Tag with 07/19/2025 expiration date. 06/12/2025 US Customs would not allow my reentry into ** with that temporary tag. Required Insurance documents to verify ownership and place of origin.Have called **************** 3 times requesting information for my NC Permanent Tag, "No" response. Went to Dealership 06/21/25 requesting tag or information. Manager "****" said he would call me 06/23/2025, "No" response. I am afraid I am in violation of State Law with this bogus 30-Day temporary tag. I have made 2 payments on this vehicle and can't imagine why I can't get a tag.

  

  Business Response

  Date: 06/30/2025

  We sincerely apologize for the hold up on getting the tags to you.  The title of the unit you purchased is in PA state hands to have the year of the title corrected, which is the holdup on why you don't have a license plate yet. In **, our "30 Day days" are 60-day tags new policy changed and the state of ** wanted dealers to use up all their 30-day tags. Your most recent temp plate was written out on 5/20, so it will expire 60 days from then.  At this time we don't have an estimate but we are working with PA to see if they have an update.  We cannot process the work without the corrected title. 

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Until July 20, 2025
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RV was delivered May 3. Morning of May 4 I open the awning and within five minutes it just falls off, blocking both exit doors. There is no weather. There is no wind. ********* says there was only one s**** holding it up. May 8 I go to drain the grey water tank. It won't drain. Says it's full so now I can't shower. May 10 they pick it up and take it back to their service department. They can't drain it. Say it's a 5-6 hour repair and they don't have the time so it's delivered back with a full tank. No plans. No return calls. May 15 I discover the valve that actually drains the tank. I've been a week without being able to shower here. May 17 I finally get a call back at 4:30 (30 minutes before close). They'll repair the tank at the rate of $80 an hour. This "manager" was incredibly rude. Says they did a "90 point inspection" and everything was in good order. During their inspection they obviously didn't check the tanks or they would have known how to drain it.....I paid $1,895 for the paint and interior protection they did NOT perform. He proceeds to tell me I will NOT get a refund and that I am covered regardless of if this was performed or not..... please tell that to the paint baking in the FL sun.....Upon the second delivery my bumper caps are missing, I'm given keys that do not operate my doors, my doors don't close properly and the bathroom is A MESS. Oh I almost forgot to mention that the technician suggested I clogged the gray water tank with my hair in FIVE days of use. I'd have to be a bald sasquatch to pull that one ******* water tank is crusty and rusted. Douse it with WD 40 and still can't break the anode. Wonder is this is part of the inspection? Finally get it out and the anode is literally nonexistent. Absolutely nothing left of it. Not surprised anymore. Replace the anode, now the trim around it is leaking. ** **** to the rescue. The roof is sagging (mobile repairman out). The slide out is leaking. The floor is soft. No one can call me

  

  Business Response

  Date: 06/25/2025

  We spoke with a sales manager, regarding this customers current concern.  He stated that based on the fact that the coach was pre-owned and was sold in an as is condition he would not offer any further assistance at this time without the benefit of additional information specific to her concerns.  The customer did purchase a Cornerstone policy that can be utilized for any components/repairs that are covered under this policy. 
  
  On May 9, 2025 we had one of our drivers pick the coach up and subsequently inspected it for her concerns.  We offered this one time service since she stated that she had no way to transport the coach.  It was determined that the awning fabric had a tear in it possibly from wind/storm exposure.  The awning was not falling off of the coach as stated by the customer.  The technician also determined that there was a clog in the gray tank drain.  The estimated time to be able to repair the restriction was approximately 4 hours.  Due to the fact that the customer was living in the coach, she could not leave it with us for additional inspection/repair.  Per her wishes we had a drive return the coach to her location.
  
  In regard to Ms. ******* claim that ECP was not applied is refuted based on the documentation provided on WO Y6807.   The detail company that we utilize, Teph-Seal (Vendor# ******) billed us on invoice 1933.  This invoice is documented in the Sublet section of the WO.  I also followed up with their manager who confirmed that the treatment was applied. 
  
  We believe that we have exercised due diligence in addressing Ms. ******* concerns to the extent that she has not been charged for the transportation to and from her location nor has she been asked to pay for any of the inspection/repairs that have been performed up to this point.  We stand ready to assist Ms. ****** with any service needs that she has that fall within the scope of her Cornerstone Policy and or for repairs  that she authorizes us to perform should they fall outside the scope of her policy.  All other concerns that she feels are not her responsibility would be addressed on a case by case basis and would require approval by the leadership of the dealership.
  
  Her request for a refund for her purchase cannot be granted.  However we can take her coach in on trade should she want to explore that opportunity.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23501068
  
  I am rejecting this response because:

  I did not ask for a refund of the RV.  I asked for a refund of the services not performed, regardless of your paper trail, and unnecessary fees incurred.

  I will attach the screen shots of texts with ******* that state there was NO weather, the awning just collapsed.  I will attach screen shots of locating the CORRECT valve to drain a tank that was never clogged. 

  I will attach the screen shots of asking ******* Every Day for someone to call me and/or provide a repair estimate. Those shots will also show that no one ever called. He asked every day. Every day we were ignored. 

  ******* also stated it would be insured. It is not.  Cornerstone only insures appliances, basically.  

  I see you passed right over the roof so I'm guessing you were aware of that and did not disclose. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/25/2025

  We have called you and stated what we can do.  Any further responses are to be directed to ***** Six,  who you spoke too.  We would need to have a service appointment to look into any issues that you feel are still present. 

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached PDF to see problem of issue. (Not enough characters to describe present situation)

  

  Business Response

  Date: 05/16/2025

  We have confirmed that parts have arrived with the exception of the window.  We have called the manufacturer and they informed us that the window is in route with R&L trucking company.  We have reached out to the customer and have set a date for a same day repair on May 27, 2025.  Part of that repair process will include having a our third party glass vendor come and remove the scratches on the door. We will continue to work with customer on concerns.  

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this unit Feb 17th **************************************************************************************************** the counter top to leaks and they call it mold the slide stalls leaked 2 times and did damage to the trim on both sides and slide motors there are more than a dozen staples in the bedroom ceiling there are more than a dozen holes where the fire extinguisher is and so bad they had to replace the entire wall there was a huge ***** in the counter top and the back splash was falling off the wall and the outlet was coming out of the wall the tankless water doesn't work so they replaced it the furnace didn't blow very well then it leaked and did water damage so bad that they say it made mold then we found damage under the sink and delamination by the bedroom window the motorized **** broke the battery blew up and did damage to my new concrete pad the slide got stuck the shower valve is in upside down the stabilizer **** is twisted and nobody wants to call back everyone lies and tells some crazy stories even the general manager i still don't have itits still broken and I have never used it every ti.e we try to get a resolution it becomes a fight I just want my money im tired of fighting and being lied too they always have some kind of excuses I have asked for the owner to call me multiple times or someone in corporate and that doesn't and by the way their communication is so bad it's pathetic I need some help please I have asked from almost day 1 of the problems to give me a new one, refund my money and get me out of the loan ,or just cut my losses at this point and get me out of the loan and I have told this to even the general manager of the location what is happening is 100% unacceptable and all there repairs involve caulk caulk is not a seal it's decorative It is now may 6th 2025 and it's still at general rv ************ and still haven't used it i haven't even sat on the bed or used the bathroom the TV doesn't even work right

  

  Business Response

  Date: 05/07/2025

  We are so sorry for all that you are have been through.  We have finished all the repairs on this unit and the unit is expected to be delivered back to the customer this week.   We have made arrangements with the manufacturer to take care of some his monthly payments.   There will be no refund of the whole unit as the work has been completed.   We have communicated this all to the customer.  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23291886
  
  I am rejecting this response because:it's not fixed and the dealership has not told me anything since i have dropped it off and they aren't responding to me with getting my money back
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31st. 2025, My aunt was scheduled at 2pm for the purchase and walk through on a 2025 Sequence camper. As the walk through took us to the engine compartment with side talk. My aunt put her hand on the right front headlight and noticed it was loose. I looked at it further and noticed it was missing screws. At that point the person doing the walk through said, there was a problem with the right front signal light and that it is being worked on with a replacement bulb. OK, understandable and we waited for it to be corrected. Well that didnt happen. As I was outside keeping an eye on the camper with the hood up and no activity with the light. My aunt called me inside, keep in mind its close to closing time of 6pm to inform there is an issue with the signal light and that I needed to be taken to a ***** dealer. Not happy RV General presented a defective vehicle which should have been checked and corrected prior to the sale, but also the person doing the walk through didnt not mention it up front, didnt say anything until when we got to the engine compartment until it was caught. I find that deceptive. Thats when the talk of how the repair will be done. Of course we left the camper because it was there responsibility to deliver a proper functioning vehicle. What was disturbing that the person who did the walk through said, some customers take it home and take it themselves to the dealer for repair since its under warranty. Wow, I can see if it was an easy fix but this is electrical, a safety hazard and an inconvenience for the buyer. BTW, Dodge 2021/22 Promaster 3500 has a recall for defective left signal indicator/dash display. This camper is built on a 2023 3500 chasie. Here it is 2 weeks with back and forth communication with a manager from General RV. The first replacement part they ordered was a harness, that wasnt it, I received call today from the manager to inform met the ***** dealer ordered a mirror part hoping this will resolve the problem.

  

  Business Response

  Date: 04/15/2025

  We have been conversing with Mr. ***** **** who is the relative and direct communication for the ***** family, who are the owners of a pre-owned 2025 **** Sequence. Customers had their day of deliver demo March 31, 2025. Upon their demo, a blinker concern was noted by the dashboard indicator, typically a light bulb issue. After an initial diagnosis and bulb replacement with no change, the concern was deemed a chassis issue and needed to be sublet to Lakeland Dodge. Customers were made aware and given the opportunity to take the coach day of delivery, allowing General RV to schedule a service appointment for them at their leisure. Customers refused, saying that ********************** RV "needed to make this right as this was bad business practice". Coach was sent to ******** Dodge for the necessary repairs. Most recent update from the sublet this morning (4/14) is a new side mirror has been ordered with an ETA of 4/15. Estimated completion of repairs is 4/16. I reached out to customer leaving a voicemail with the current updates this morning of the ordered part.  We at General RV has been communicated with the customer and doing everything in our power to get this completed for them.   We will update the customer once Dodge is completed with the work.   

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23202387
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 04/21/2025

  This is all of the response we got: 
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  We are not sure why Mr. **** is rejecting.  But we do stand with what we said before.  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23202387
  
  I am rejecting this response because: It's one problem after another. Told it was fix to be returned again for a different problem. When does it come to a stop. 
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dispute started on 3-6-2025 when General ** failed to communicate regarding a ******** 5th wheel we ordered in January at the Tampa ** show. We were told to pick up the 5th wheel at General ** in ******* on April 3, 2025, and were promised it would be ready for a walk-through of the unit at that time. After multiple conversations with various people at General **, we showed up to pick up the unit with money in hand, ready to pick up the unit. We traveled approximately 650 miles and the unit was not ready. This had been the experience from the beginning of this transaction. We were delayed and were forced to stay longer in ******** than we had planned. At this point, we had lost all confidence in the dealership and frankly were worn out with all of the excuses and promises made to us. I attempted to email the receipts to several people at General **, but like this entire transaction, we have not heard back from anyone. We spent thousands of dollars to go to the ** show to pick out a 5th wheel. They made the experience awful and we have decided to rethink purchasing a ******** based on this experience. We feel they should reimburse us for the money we spent to travel to ******* to pick up the unit when they were not ready for us. The lies, misleading, lack of communication, and lack of professionalism were beyond anything we have ever experienced. The total spent (just for this trip) was $$986.69. We purchased a new **** 350 pick-up, on their recommendation, ($90K) that we do not need. To ask for reimbursement for travel expenses is a small price in the grand scheme of everything we bought to purchase this **.

  

  Business Response

  Date: 04/17/2025

  This account is under a *** ***** as we do not have a customer by a **** *****.  Customer, *** *****, wanted 5k off their purchase price when they were here last month, for their inconvenience. We refunded their money back to them on the unit they ordered. We did everything we could to please them and make it right at the end of the day.