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Business Profile

Mailing Services

UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 14 May, 2023, a young black lady behind the counter took my 2 Amazon returns, gave me one receipt. When I inquired, she indicated that both items would be returned and tracked with the single receipt. A couple of weeks later, I was informed that one of the items that I returned via *** did not arrive for Amazon, and the I would be recharged for the same. When I returned to the UPS store in *******, I was informed by a young white male that *** did not keep records of the return to Amazon, and could not assist me. I have little recourse except to make a complaint.

    Business Response

    Date: 06/02/2023

    Good morning,

    When it comes to "No Box, No Label" Amazon returns, Amazon requires our staff to scan the ** codes provided by the customer and consolidate the items in larger shipping boxes. Once full, we will ship out the boxes to the specified Amazon warehouse. On the receipt, it will say "Contact Amazon for Updates" in case there are any issues with the return. Because these types of Amazon returns are consolidated, we have no way to track each item returned in our systems. That is why we inform the customer to hold on to the receipt in case Amazon tells them the item was never returned. Because Amazon is a huge company with many warehouses, items are often times misplaced or lost. When this happens and the customer calls our ********************** for help (or comes in to the store), we will advise them to call Amazon and provide them with the receipt that was provided by **** That is their proof that they did in fact return the item(s) and that Amazon needs to honor a refund. 

    In the event an Amazon return requires a barcode label, we will scan each package in and the receipt provided will have the tracking number(s). That way they can track the package at their leisure. This type of return is a "Box, No Label" or "Customer Packed" Amazon return. If there is a tracking number, we would need that number in order to search it in our systems. All *** tracking numbers start with "1Z". 

    It is the customer's responsibility to keep all receipts until the refund has been processed. When it comes to the "No Box, No Label" ** code returns, there is no possibility of reprinting a receipt--even if a reference number is provided.  The only way we can potentially reprint receipts is if the return had a *** label with a 1Z tracking number.  If the customer cannot provide a tracking number when asked, we are unable to assist them as our systems require a tracking number in order to look up the shipping details. If the customer is unable to provide Amazon their drop-off receipt, then unfortunately there is nothing we *****. We will always try to help the customer as much as we can. But unfortunately, if we are unable to get any pertinent information that our systems require, then we are extremely limited on what we can do. 

    As of 6/2/2023, I have called the customer twice to see if I could get more information about this transaction. In the original complaint, the customer did not indicate whether the Amazon return had a ** code or *** label with a 1Z tracking number. I would like to see which one the customer had so I can try to help in any way I can. 

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