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ComplaintsforAmerican Auto Auction
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Consumer Portfolio Hired this business to reposes my 2020 Chevrolet Trax with out allowing me the opportunity to retrieve any of my possessions. I was given to the end of the day to make a payment to prevent the repossession but they decided to take the vehicle before the end of that business day even after I made the payment. The driver drove off while I was on the phone with the company attempting to stop the repossession and took my belongings with them. Now I am attempting to retrieve them and they refuse to work around my schedule stating they are only open Tuesdays or Thursdays at a time I have to be at work. Also stating I have 30 days to retrieve them on one of those days. I want them to either ship or bring my belonging to my home if they can not make time outside of my work schedule for me to pick them up. If they can not do that they need to replace every Item or provide funds for me to replace them.Business response
07/26/2023
Received the complaint and called the customer. The vehicle they are complaining on has nothing to do with *******'s Auto Auction. They need to call Consumers Portfolio and/or the repo agent. The auction did not repo the car, nor has it ever been here. The repo company must have the car and I assume has limited hours to retrieve personal property. Please remove this complaint as they filed it on the wrong company.Customer response
08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Ta-***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.