About

Local BBB:

BBB of Detroit & Eastern Michigan

BBB File Opened:

4/13/2005

Business Started:

1/1/1997

Business Incorporated:

4/15/2016

Type of Entity:

Corporation

Business Management:

Ms. Trish Toffolo, Vice President

Additional Information

Refund and Exchange Policy

Return Policy

STORE RETURN, INTERNET RETURN POLICY & PRODUCT WARRANTIES

At PerformanceToolCenter.com, our main priority is ensuring complete satisfaction of our customer's tool orders. If something is wrong or you're not thrilled when you get your tool order from PerformanceToolCenter.com, we're going to make it easy on you . . .
Just return unused tools in their original packaging within 20 days of receipt of goods for a refund or equal exchange. All returns are subject to a 20% restocking/return processing fee. Returns must be in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance. No credit will be issued for returns that have been altered or abused.

Please note: Shipping charges are non-refundable (unless you had to return the product because of our error). Customer is responsible for ALL return shipping charges on exchanged or replaced merchandise. Customer will be responsible for freight charges both ways, even if the initial freight was “free.” The shipping charges will be the amount the freight carrier actually charges (not necessarily what we charged you).
Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or place a damage claim with the appropriate carrier (email us at [email protected]). Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you are advised otherwise.
No returns, exchanges, or refunds on any woodworking or metalworking machinery, generators, larger compressors, gas operated equipment, and all tools repairable under warranty. In situations where a defective product can be repaired by a factory technician or service center, the individual manufacturer may mandate getting the machine or tool repaired, rather than replaced. This is at the manufacturer’s discretion. You may be asked to provide proof of purchase for warranty considerations, so please save your packing slip. Click: Manufacturers Contact Numbers for direct contact numbers. Furthermore, we do not accept returns on non-defective special ordered items. If in doubt, please ask.
While we make it a point to provide the most accurate and up to date product information, we are not responsible for product or specification changes made by manufacturers without our knowledge. Furthermore, although we strive for accuracy we cannot be held responsible for typographical errors.
We are not responsible for shipping errors, technical "glitches", or other mishaps beyond our control.
Please email us at [email protected] for additional information.

Business Categories

Power Actuated Tools, Hand Tools, Woodworking Tools, Construction Supplies, Cutting Tools, Electric Tools, Hydraulic Tools, Pneumatic Tools, Tool Holders