Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This concerns the 2025 Escalade VIN ***************** that I purchased on June 2, 2025 from Prestige Cadillac, ***** Van D*************************. The man who is familiar with this is ***** *********, New Car Manager, Prestige Cadillac, Direct ************ - Main ************ - Fax ************, ************************************** ***************************************************************** to the actions and inactions of Prestige Cadillac I am due from them $15,200.91, as shown, infra. My deal as to the Escalade VIN ***************** that I purchased from you on June 2, ********************************************************************************************************* ********. In addition, the new car safety inspection sticker was not affixed. This cost me additional time and expense. I'll get the shipping going Front plate ******* Gotta order the cover as well Will arrange a time to facetime for the vehicle specs, onstar, etc. Thank you and congratulations, my friend-- hope the **** is excited!=================================================================================================== Yep we're going to get the license plate put on it. Full tank of gas of course. Temp tag is a sticker that will go on the windshield and rear window, I don't think it will survive the elements in the brackets! In addition to the above, the transportation of the car to me in ******** was supposed to be made in a covered truck to protect it. See the following email [Emphasis added]. The car arrived with no protection and it was damaged and dirty. This is the first car that I have ever received like this. In addition to everything else, you did not supply all of the documents required by Va. *** to register the car. I had to take my time to work my way through the Va. *** bureaucracy to get them to register the car. If I was not an attorney who knows how to deal with bureaucrats the car would not have been registered by Va. ***.

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refused to go through on a purchase with salesperson ******* ***** and he threatened to run my credit everywhere to drop my score in retaliation. This matter has been passed to an attorney.

  Business Response

  Date: 10/21/2024

  Spoke with the customer. This matter has been handled.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my car at Prestige Cadillac to have a oil leak repaired on 11/7/22. I returned the car on 12/5/23 because it still leaked, (they said it was a different leak). I returned the car on 5/28/24 for the same issue of an oil leak. My car was returned 8/27/24. My car is still leaking oil and smoking. I paid $7,279.23 over this time span and my car is worse than the original supposed repair. They've had my car in excess of 100 days total and I still cannot drive my car. The Better Business Bureau gave the facility an F rating. The service manager at Prestige left a voicemail indicating that the oil leak was due to a faulty sealant used during the original repair. I saved the voicemail. As stated above my car is worse than it was when I originally took it in, 11/7/22. I'm a 70year old retiree, and this has been a strain on me financially, emotionally and physically. I want one of two possible resolutions, either they return the money I've paid for failure to repair my car properly, which has literally made it worse. Or do the repair correctly without any further cost to me. I prefer a refund because their rating by your agency is an F, and I'd rather have another facility fix my car. The original warranty is two years which expires 12/5/24. This is the worst and costliest experience I've ever had. As stated above I've spent almost $7,300 and cannot drive my car. As a side note, I store my car every winter for 6 months from November until April, therefore mileage and use are not a factor. I truly hope that your agency can help me recover my money, or have Prestige Cadillac fix my car properly. I'm on a fixed income and cannot take this kind of financial burden. You have my contact information and I look forward to your reply. Thanks in advance for all your efforts in resolving this very troubling issue. I can present documentation in the future if needed, Thanks again.

  Business Response

  Date: 10/11/2024

  Mr. Browns vehicle has required extensive repair . We have completed the repairs as instructed by Cadillac guidelines. With aged vehicle once repairs occur there is a higher likelihood of other components failing because the car is not functioning optimally to begin with. Once a repair is made, the likelihood of other repairs needing to be made increases due to previous concerns .  As is the case here. Nonetheless, we remain committed to assisting him to the best of our ability.

   

  Anika Odegbo

  Vice President

  ******* ***************** Prestige ****************

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They knew this car was sitting on the lot for over a year and sold it to me as if it was brand new. It was a 2020 CT6 at $$38K. I expressed to her that the car I used to own always had mechanical problems, that I didnt want to keep waisting thousands of dollars fixing the car so I got rid of it. Only to be sold a vehicle that was going to have worse issues that the car I previously had. After 2 weeks of having the car, it would start to jolt back when going 60 mph or more, it feels as if you hit something on the road, and it would go back to normal within seconds. Let me tell you, it is scary as ****, driving a car that you never know when its going to jolt back and scary the living daylight out of you. I took it in to the same dealership to see whats going on. They tell me after diagnosis that its the way I am driving the vehicle, that the person before this did not drive it like this. I said for a car that has 68K miles on it, it does not have to get used to anything, I drive the vehicle **** miles a month if that. He said there is nothing wrong with the car and that it was safe to drive and charged me to look at it for no actual diagnosis. 1 week later my rear differential blows up on the highway. I of course at the time did not know this and immediately message **** to let her know, and all she has to say is at least it has warranty. This now may have messed up my transmission, time will only tell. They offer no loaners and then tell me about there $59 a day discount in rentals without telling me that it has to be for a gm vehicle, waisted another $700 there. My car has been in the shop for over 3 weeks now and they don't even have the parts yet, they ordered the wrong parts the first time and then its now the delivery is delayed another 3 days which is another week for me to get my car back. I have spent over $1500 now with rentals and have a job just like them to go to daily, how can I keep my job, how can I live my life?

  Business Response

  Date: 07/31/2023

  SPOKE WITH **************** AND LET HIM KNOW THAT A RENTAL VEHICLE IS AVAIILABLE FOR HIM. WE ARE COORDINATING WITH HIM AND THE RENTAL AGENCY TO ENSURE THAT HE HAS A VEHICLE TO DRIVE. ALSO WE ARE WORKING ON GM ASSISTING WITH REIMBURSEMENT OF PREVIOUS RENTAL AGREEMENT. EXPLAINED TO HIM THAT REAR DIFFERENTIAL IS A COMMON REPAIR ON THIS VEHILE AND WE ARE WAITING ON PARTS TO ARRIVE TO COMPLETE THAT REPAIR.

   

   

  Customer Answer

  Date: 08/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

  Customer Answer

  Date: 08/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

  Customer Answer

  Date: 08/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to prestige cadillac, in ****** ********. I took it in for a sensor problem, They then tell me that I have an electrical problem, They have my car now for 2 weeks today, It's been there since June 13th, today is June 27 I have Call cadillac, They lied to g m, They call me and told me to come get my car on a friday, I told them no the car wasn't fixed, And when it becomes fixed I will come get it, They are trying to cover up for the electrical problem, They told me to pay for the sister and the diagnostic, I did, They won't tell me where the electrical problem is, I need some help.

  Business Response

  Date: 07/14/2023

  THANK YOU FOR SUBMITTING YOUR CONCERN. WE ARE LOOKING INTO THIS