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Find a Location

Flame Furnace Company has 1 locations, listed below.

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    Business ProfileforFlame Furnace Company

    Heating and Air Conditioning

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Heating, Cooling, Plumbing, and Electrical service and sales. Residential and light commercial. 

    Products & Services

    Furnaces, Ac units, Hot water Tanks, Plumbing

    Business Details

    Location of This Business
    2200 E 11 Mile Rd, Warren, MI 48091-1088
    BBB File Opened:
    1/13/1999
    Years in Business:
    76
    Business Started:
    1/1/1948
    Business Started Locally:
    1/1/1949
    Business Incorporated:
    1/1/1949
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Flame Heating & Cooling, Plumbing & Electrical
    • Flame Furnace Company Heating & Cooling
    Contact Information

    Principal

    • Mr. Gary Marowske, President

    Customer Contact

    • Mr. Gary Marowske, President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I called Flame to do a furnace cleaning but the tech who came out said he couldn't do it and called out a service tech. Service tech did fix the issue but broke my gas control k*** and had to now shut the furnace down due to the k*** being a safety issue. He charged me $89 for the service call. I gave him $100 bill. No change available. He said the shop will call me the next day on a quote for the gas control k*** HE broke. DAYS passed with no heat and no callback. I posted a 1-star ****** review about this. After that posting **** called the next day saying they will replace my gas valve for $800 not including labor. I told him the part brand new from the supply house is only $126 and reminded him that his service tech broke my gas control ****, shut my heart off, charged me $100 for the service call and that I've been running **** watt space heaters since then to try and keep heat in the house which by the way my pipes froze anyway due to the furnace being shut down. I then reiterated that his service tech broke my gas control k*** and he wants me to pay $800+ for a $126 part? **** replied "do you want me to order the part and schedule the service or not?" I told him I'm not paying for his techs damage. **** then disconnected but right after saying he will apply the $100 credit to the part and labor charge if I buy the gas valve from him (I'd still be paying over $800 for a $126 part, a $700 markup). I've been without heat or restitution for a month. I'm asking for: $100 for the service call; $126 face value for the gas valve and $150 for the electric for running space heaters 24hrs for a month. Total of $376. I cannot believe this company damaged my property and expects me to come out of pocket to fix.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John S

    1 star

    08/01/2023

    First I spent $89 for a technician to come out for 10 minutes and tell me my AC was over 25 years old and should be replaced. Upon getting a quote for a new system, they were $2,000 higher than any of the other 3 quotes I received. Furthermore, the system they offered was old and not even in production anymore with the worst specs out of all 3 quotes. Highly recommend not wasting time and take your business somewhere else.

    Local BBB

    BBB of Detroit & Eastern Michigan

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