About
Overview
BBB Accreditation & Rating
About This Business
- Local Packing Services - We can pack the entire contents of your house or just the troublesome areas that time-consuming like kitchens full of glass-ware.
- Local Household Moving Services - We specialize in moving your entire house, but we can also assist you if you just need a few items moved.
- Local Office Moving Services - We can relocate your entire company to a new building or just assist with reconfiguring your office and moving items internally.
- Intrastate Moving Services Within Michigan - If you are moving anywhere within the State of Michigan where the distance between your current home and your new home, is greater than 40 miles, we can move you.
- Hot Tub Moving Services - We have specialty equipment, like our spa dolly to move hot tubs.
- Storage Services - We have a 16,000 climate-controlled storage warehouse in Walled Lake, MI.
BBB Accredited Since: 3/15/2024
Years in Business: 46
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Business Details
- Local BBB:
- BBB of Michigan
- BBB File Opened:
- 7/20/2000
- Business Started:
- 3/13/1979
- Business Started Locally:
- 3/13/1979
- Business Incorporated:
- 3/13/1979
- Type of Entity:
- Corporation
- Business Management:
- Mr. Andrew Androff, President
- Mr. Patrick Crowley, Co-Owner and Director of Operations
Additional Contact Information
- Principal Contacts
- Mr. Patrick Crowley, Co-Owner and Director of Operations
- Customer Contacts
- Mr. Andrew Androff, President
- Fax numbers
- Primary Fax: (248) 926-9921
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- PAYMENT OPTIONS: Payments to Professional Movers.com can be made in form of cash, certified check, or credit card. Please note, Professional Movers.com does NOT accept American Express for payment. All credit cards are subject to a 3% administration fee. Personal checks are only accepted by Professional Movers.com if customer has received written authorization from the Moving Consultant approving a personal check for payment in advance of the service date. Please note, use of a personal check will require a copy of the customer's driver's license or state issued identification card at time of payment.
- Refund and Exchange Policy
100% Money-Money Back Performance Guarantee
The Professional Movers.com Money-Back Guarantee is designed to be proportionate to the inconvenience you experienced. It’s not about WHO is right, it’s about WHAT is right. All of our decisions are made with a single motivation: What is the right or best decision for our customers. In the unlikely event you are dissatisfied with the performance of one of our Team Members, please contact us right away via Phone or Text at 248-926-9999.
You will need to provide us with the following information:
- Your name
- Your service dateOne of our customer success managers will connect right away. Don’t be surprised if it’s an owner calling, we take great customer service seriously. We are here to listen and absorb everything you are willing to share. The good, the bad, and even the ugly. Have faith: We’ll figure it out together and do the right thing.
Be prepared to share what percentage of value you think you received from the underperformer. For example, if a Professional Movers.com team member worked about 60% as hard as the rest of the move team, we will refund you 40% of that individual’s labor costs. Please note, this offer only applies to local packing services and local residential moves, not including commercial and long distance moves.
- Other Resources
- Michigan State Police, Commercial Vehicle Enforcement Division (MSP/CVED)
Lansing MI 48909
Phone Number: 517-284-3250, option 4, and then option 1
https://mspcapsearch.state.mi.us/
[email protected] - Business Categories
- Moving Companies
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