6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jennifer D
3 stars01/20/2024
My initial call to Critter Control was in the summer regarding wasps, bees and stink bugs. They got rid of the bees and wasps by spraying and sealing gaps in siding. They also covered some vents. Fall came and so did stink bugs. I called Critter Control under the 12-month warranty and was told they don't cover stink bugs--that their sister company Orkin does. Why did they charge to cover the vents if they say they were only treating wasps an bees? The vent covers don't stop insects from entering the home. I should have read the contract more thoroughly, and the company should have been honest up-front and stated that they were only dealing with the stinging insects. Also, the two representatives gave different price quotes and all costs had increased by the time I was asked to sign the contract.
Critter Control of Grand Rapids Response
01/24/2024
We are very sorry to hear about the issues you are having with stink bugs. Our stinging insect service is tailored to address stinging insects such as wasps and bees. We are thrilled to have effectively resolved your wasp and carpenter bee problem! However, our stinging insect service does not cover stink bug treatments, and we do not advertise or provide for them separately. To clarify further, the covers installed on your utility vents were preventative measures recommended to exclude birds or other animals from your home. We're committed to clarity and transparency, and we apologize for any confusion or inconsistencies you encountered. We greatly appreciate your feedback and are always working to improve our offerings and communication!Review from Sharon S
5 stars04/06/2023
Critter Control provides Honest friendly quality service. Solves all issuesReview from Tynetta S
5 stars02/15/2022
Alex was great to work work with, my husband and I appreciate him sharing his wisdom with us. Alex is very knowledged and you pick that up right away and in fact my coworker refered me to Critter Control and just so happened she worked with Alex as well and she said Alex was knowledge, honest, and had compassion which is very much appreciated because I had a bad experience with the company I worked with prior to contacting Critter Control and another positive note about Alex we told him we worked with another company prior to contacting his company and I he didn't speak any ill will or say anything bad about the previous company; infact he didn't even ask the name of the company and that's quite impressive. I would recommend this company because they are knowledgeable, professional, and honest.Critter Control of Grand Rapids Response
02/17/2022
Thank you for saying such wonderful things about Critter Control and Alex! We are blessed to work with great customers, solving animal and pest problems in a strategic and caring way. Thanks again for putting your trust in Critter Control (and Alex :)Review from Sarah A
5 stars09/15/2021
Alex and Shane came out to my home due to a raccoon being in my attic. Upon their investigation they found a hole in my roof that the raccoon had made. They came up with a preventative plan on what to do so this doesn't happen again. They were very professional and very thorough in the process. I would highly recommend them and would definitely call critter control again if need to be. Great service!!Review from Gary W
5 stars05/11/2021
Brad did an excellent job in putting a plan together to address bird issues at my home. I have used Critter Control of Grand Rapids in the past and have been happy with their services.Review from Forrest L
5 stars05/04/2021
Brad did an excellent job! Thank you for taking care of our bird issues.
Customer Review Rating
Average of 6 Customer Reviews
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