Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using their service since 2019. I never signed a contract and they negligently continued servicing the tank on my property. This winter my furnace died and they tried to charge me 160 dollars based on a contract I never signed as well as a 20% restocking fee I never agreed too after they threatened to take the tank back that was never under contract. They should have never been servicing my tank without signed consent and want me to pay the fees for the usage even though I was never under contract. Negligent business practices. Rude and insulting management.
Business Response
Date: 06/04/2024
I apologize on behalf of everyone at Gas Production ******** ***** Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We cant fix the past, but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. We would like the opportunity to investigate your feedback further. Please, could you contact me at **************? Well work with you to resolve any issues as quickly as possible.
Thank you again for the feedback.
Sincerely,
************************************
President
Gas Production ******** Inc.
Customer Answer
Date: 06/05/2024
The company has reached out and offered to make things right. I have taken down my bad reviews and no further action is needed. ThankyouInitial Complaint
Date:02/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint # ********. Received your e-mail. Don't know what is illegible.Business Response
Date: 02/21/2023
We are not sure what e-mail ****************** is referring to. We don't have a record of sending an e-mail to him.Customer Answer
Date: 02/21/2023
Complaint: 19347595
I am rejecting this response because:
Sincerely,
*********************Customer Answer
Date: 03/08/2023
Complaint: 19347595
I am rejecting this response because: Gas Production Co. Over filled my propane tank by 200 gallons. I ordered 200 gallons and they filled my tank with 400 gallons. Now not only they want me to pay for gas I didn't order they also told me to pay a 150 dollar fine for not meeting the minimum gas order. I would like for gas Production to take back the propane I didn't order and when I use all the propane I did order they are more than welcome to pick up there tank. This is gouging. When propane is the most expensive they over filled my tank buy 200 gallons. I do not fill this was done by mistake.
Sincerely,
*********************Business Response
Date: 03/08/2023
Date Sent: 2/27/2023 4:00:08 PMDear ******************,
On January 31, 2023, you ordered 200 gallons of propane to be delivered to your location. February 1, 2023, our driver mistakenly delivered ***** gallons instead of the requested 200 gallons. After our driver informed us of his mistake, we contacted you to discuss the issue. We informed you during this discussion that it is against our company and our insurance company's policies to pump out tanks at customers residences. As for the "$150 fine", we have not charged you at this time. We were referring to the Equipment Utilization Fee that you have paid every year since 2019. We offered to waive this fee in 2023 if you were willing to work with us.
We offered the following alternatives to deal with the overage:
1) We request that you provide payment arrangements for the remaining ***** gallons of fuel. We will accept whatever time frame that you need.
2) We wait until you have used the gas that you have paid for and either a) bill you for the remaining fuel at the market price at that time or b) remove the tank.
3) We remove the tank and credit you for whatever gas is remaining.
Options 2 & 3 assume that we can access the tank with our boom truck. In addition, we will not charge the normal labor and restocking fees that would normally be charged when we pick up our equipment.
Rest assured, this was a mistake on our driver's part and not done intentionally. As a token of good faith, we will apply a $50 credit to your account due to the inconvenience this has caused you.
If you would like to discuss the matter further, please contact our office.
Sincerely,
Gas Production Company, Inc.
************
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